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Grand Canyon University

United States

Consumer complaints and reviews about Grand Canyon University

meawatts Send email
 
Apr 2, 2016

Communication and education lacking, while cost is outrageous

My daughter has been enrolled in this college for 2 years. Unfortunately, we have been less then satisfied with every aspect possible! The cost is outrageous. We are willing to compromise on this, as she is "guaranteed" to get the best education in her career choice! However, from admissions until now, the counselors lack communication, follow through and information. Want to reach out to the administration to voice your concern, GOOD LUCK! There is a serious and very concerning lack of communication, lack of care to help support and guide these young adults through their education. Very disappointed. My other 2 children will NOT be attending this college!
User581627 Send email
 
Mar 26, 2012

Charged for extra classes

I started with Grand Canyon with the hopes of attending a good Christian online school. My start date was for 10/04/2010 and I was very excited and had no issues with my enrollment counselor. Well while attending for the first week of class, the instructor was very disrespectful to me and others. I then brought this matter to my enrollment counselor and asked her what was the process of changing classes, everything went fine, her supervisor took care of things and I was able to change my start date and my instructor under the condition that I would be charged $500 for dropping the class. I agreed, I had no problem paying that. Well, today is 10/22/2010 and my account balance looked a little funny, after my loans posted today which no called to inform me on that. I was told by another finance counselor that because I dropped the first class on 10/04/2010 another one had to added on, hello! when was I going to find this out? So now I am responsible for a balance of $1.188.00 for a class that I knew nothing about. You have to be kidding me right! After reading all the complaints against this school, I thought I would give it a try any way and now I am paying for it. I do not recommend this online school to anyone. This is not how real Christians act! If my situation is not dealt with I will be another Grand Canyon student filing a suit.
User923524 Send email
 
Mar 26, 2012

Charged for extra classes

That's sad since they are a 'christian' college.. heard similar stories on GCU lack of concern.
Bethridge Send email
 
Mar 20, 2012

contract failure

I very much wish I had read this before enrolling because I am being ripped off !! What is even worse is the fact that they call themselves a Christian university. I plan to contact the better business today and file a complaint I also plan on calling the government loan agency to report what they are doing please as many people as possible do this and help stop this rip off.

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