Hello,

I live and Canada but the Grand Getaways rip-off company is a United States based company. I have joined this company 4 years ago and still regret it. I do not know who to turn too. They keep asking for money and never returning product or service. I had paid my membership until 2024 and have a card to show for it and was called in July to renew my membership until 2025. Told them that I had already paid for that and they told me that I had paid for my maintenance fee...which was weird... but today got another call from a Thomas Davis asking me for maintenance fees in the amount of 389$ for the year and asked me to give my 4 digits of my American Express. Told him about the call in July or beginnin of August and he told me that the call was for my membership that is paid off for life....which in the package that I received it says until 2025... first mistake that I picked up and threw at him...he got mad and starting elevating voice...I told him that he did not have to be rude and he told me that I was rude that he did not need my business but that he valued it.... and started all over without letting place a word...told me that if I paid two years in the amount of 389$ my fees (maintenance) would be paid for 10 years... When i started looking up complaints I notice that I was not the only one being played and tricked into paying more money for no service. He kept telling me that it was my fault if I did not use my freebies...and I told him that I have tried for the past years and I would not get any call back, or was told that there was no availability etc..etc... was promised cash cards which I never received when i have paid up my memberships... Please let me know if there is a class action because I would like to join in ...I have lost more than 10 000 in this business.

I am a holder of other holidays RCI and I have great value with them and very good service... so I know what I should be getting which I am not.