I too got sucked in by this company. I had used them in the past and been fairly happy with my results. It's always up in the air on if you will end up at a nice place or a not so nice place. I booked and paid for a vacation package in March 2017. I received a confirmation for my stay but the resort says the booking agent cancelled my booking. When I call the company everyone that answers the phone says this has to be handled by a Manager. But a manager is never available. So I have l left messages and no one returns my call.
So here I am on vacation with no where to stay. And I am going to have to badger and fight for my money back, nice vacation memories.