My wife and I were on vacation in Playa del Carmen, Mexico, and stayed at The Grand Mayan . We went to a timeshare presentation. Unfortunately I felt for it and I am very sorry that I attend to their 90 minutes presentation, which turned out to be more like 5 hours of high pressure selling strategy they use to sell one of their units. We paid them 6500 and our relatives paid them 5500. When we were to return to the States we were supposed to send a wire for an additional 2500.We were desperate for help once we arrived home from Mexico and found out we had been scammed. One day, my wife found the services of Mexican Timeshare Solutions online while trying to find someone who would rent our Grand Mayan weeks. We were tired of having to keep paying the monthly maintenance fee as it was like throwing good money after bad. The process took about 6 months but my timeshare contract is cancelled. I did verify the cancellation directly with the resort before submitting payment to Mexican Timeshare Solutions. Fortunately we are free from this contract.
DO NOT ATTEND ANY PRESENTATIONS AT THE GRAND MAYAN, MAYAN PALACE OR ANY RESORTS OWNED BY VIDANTA/VIDA VACATIONS. THEIR SOLE PURPOSE IS TO RUN TIMESHARE/VACATION PACKAGE SCAMS

We purchased a timeshare at the Grand Mayan San Jose Del Cabo . Upon receiving our papers we noticed there were many fees involved that we were not made aware of. The sales representative misrepresented what the contract/membership entailed. we had been trying to get out of the timeshare and they were saying its too late to cancel it. Seeking legal means of timeshare contract cancellation. we found a company called Mexican Timeshare Solutions that seemed reliable, Very skeptical about our latest experience. we decided to contact them. The process was very simple; I provided them with everything they needed and cooperated with them to help them do their job. They were always quick to answer my e-mails and phone calls in a very friendly, professional manner. Fortunately we got and we are free of maintenances fees.

My husband and I traveled to the Grand Mayan Resort in may, 2014 for a
week's vacation. We were asked to attend a breakfast the next morning, "to
acquaint us with the property". Unfortunately we said "yes." We had no
intention of buying a Timeshare and made that perfectly clear To VIDA. From
9:15 A.M. to 5:00P.M., the VIDA representatives were twisting our arms to
buy into a Private Residence Club,which the representatives assured us was
different than a timeshare. Indeed, it was just another name for a
Timeshare The information we received was confusing and misleading. We
purchased into the Bliss Resort, thinking our condo would be located at the
Grand Mayan near the Water Park and Beach. The contract we signed stated
we were buying property in Puerto Vallarta. The representative assured us
we were buying into the VIDA family, claiming that we could use any Bliss
Property. Well, some of the properties had not been built yet, or were in
the process of being built. We were pressured for 8 hours. Every time we
attempted to leave the table, one of 5 individuals (four at one time at one
point) would offer us another week for free or almost free. We eventually
signed to purchase. Once we returned home and were able to research the
company, we found that we bought into a TimeShare which was basically
worthless. Within two weeks, we were ready to cancel the contract, but the
5 day "grace period" had expired. We began researching our options to
cancel the contract. Both my husband and I were questioning our decision
making by then,and were afraid of making a poor choice in selecting an
attorney to represent us in Mexico. I interviewed a number of attorneys
both in the States and in Mexico. We surveyed blogs and web sites and read
dozens of stories about people who like us, were sold a bag of lies and
misrepresentations. Mexican Timeshare Solutions located in Mexico was
chosen to represent us. We had many questions. How many cases had they lost? How long does this
process take? AND--do we only pay when our contract is cancelled? They
answered every question. We took a leap of faith and crossed our fingers.
Our representative was Ricardo Lasko. We
promptly cancelled our credit card and made a complaint against VIDA for
fraud. Our credit card was reimbursed the downpayment we made to VIDA. I was
very afraid this would effect our credit. It didn't. In september, we
received a short letter from VIDA, stating our contract was cancelled. We
followed up the next day with VIDA Customer Service and they confirmed that
the contract was cancelled and we owed them nothing. Several days later, we
received an email from MTS with a request for payment for their
services, as per their contract with us. We gladly paid for their services.
We recommend the services of MTS. They delivered the cancelled VIDA
contract in four months. Our peace of mind is well worth the fee. Lesson
learned.