I am not one of those people like Brian68 insinuates that likes to complain. I am a very optimistic person (often to a fault) and have continually hoped over a six year period that I could finally see some benefit to this program. However, I bought into this program over six years ago and have not the single first good thing to say about the company. From the first time I tried to get Great Escapes to assist in planning a trip for me several years ago to just a few months ago, it has been disappointment on top of disappointment. Just a few months ago I called Great Escapes to assist in planning a trip for my daughter's 16th birthday to New York. Consistent with past performances, Great Escapes took three days to call me back after being told they would call back within 24 hours. In the meantime, we found a great package deal which Great Escapes could not match. They have never even sent the "ID" cards which photos were taken several years ago at the Englewood, CO location. Even that simple task was not met by this company. We went to a meeting there and aired our disappointments to the service representatives at that time. We were again promised the world, but delivered disappointment. I still in the back of my head want to believe Great Escapes to be a valid vacation planning company because I really hate the thought of throwing money away, but in this case I must concede the truth that my money has been lost on my optimism. My annual membership renewal fee is now due, but I really do not want to continue with Great Escapes. Their bill collectors will soon be calling once again hiding themselves behind a sales pitch that they have "changes to your membership we are excited to discuss with you." More shady business practices. For those of you that have seen success, wonderful, but please do not call me a whiner when you have not experienced the six years worth of disappointments that Great Escapes has piled on me.