I have had major work & expense with excellent results done so far at great expressions dental offices in Cape Coral and Fort Myers however I am very very disappointed that Great Expressions now will not even clean my teeth unless I have a perio cleaning which I cannot afford. ( I already have spent well over a thousand dollars even with very good dental
insurance ). I think this is a terrible policy for such a reputable company. I have been turned down for cleaning at office on Cape Coral parkway in Cape Coral twice and office on college parkway in Fort Myers. Needless to say, I will be taking my business elsewhere u unless I get an appointment for a simple dental cleaning!!!

Sincerely,

Donna Harriman
802-324-1723 cell
[email protected]

I went to great expressions to get all my dental work done two years ago when I went back they put me to sleep and pulled all my teeth on my upper gums but they left me with big knots and small bits of gravel in my upper gums now they are calling me to try to get 1,107.oo more out of me I don't think I owe them nothing more. I still have to pay another dentist to get my teeth fixed. I was riped off.

My family had been patients of Phillip Apple who apparently merged his practice into Great Expressions.

My youngest had a crown put on his baby tooth approximately 8 to 10 years ago. It fell off within a couple of days. They fixed it at no charge, but it should have been fair warning.

My oldest son had a tooth with a cavity several years ago. They filled the tooth. It was done improperly and he got an infection. He had to have a root canal and a crown. The tooth got reinfected in 2009. We went to another dental practice to get another root canal and the crown replaced, plus lots of antibiotics. (I heard a similar story from a co-worker in 2008 where her 21 year old daughter had a "cavity" in her front tooth, they did a filling which cause an infection leading to a root canal and crown on her front tooth. The girl was mortified. Her mother felt that everytime they went in for cleanings, they were also being told they needed extra work done).

Every time I went in for a cleaning, GE found something wrong (including filling on a tooth where most of it was bonding, I had chipped 2/3 of the tooth off at the age of 8. I thought this very strange). In 2008, Dr. Wang decided I needed a crown on my top right mid molar. I told him I did not want it, but he insisted. So I scheduled it with Dr. Apple thinking he would avoid doing needless work. I got the tooth filed down and the temporary. When I went in to have the permanent applied, it did not fit. The temp helping out tried it five times with it not fitting (and starting to hurt). Then Apple came in the room, and shoved the crown extremely hard up on my tooth. It was so painful I started crying. No apology. Just filing my stump down and sending for a crown to replace the one he couldn't fit. When the permanent crown was put on, it was extremely painful and I expressed this. Apple said casually that I should just have a root canal. I had pain in my tooth especially with drinking cold water. So I went to another dentist to have the crown replaced, and had to have a root canal done.

My husband who has had perfect teeth was told on the last cleaning that he had a cavity. He told them he would think about having it filled (after my encounter above and the fact that Wang was drilling holes in bonding, and our suspicions of their business practices). He did asked for a cap on a tooth with ridges that he did not like the feel of. The cap fell off before he got in his car. He call their office, they said no big deal. He was so angry he vowed not to go back there.

Now, after going to another dentist to get my son's and my teeth fixed from the shoddy workmanship done by Apple Dental (GE), I have gotten a bill for $180 (at the time of all services, I was given statements with no balances due and even credits). I have also been contacted by a collection agency which calls me at 8:30 on Sunday mornings and 9:00 at night. So I call the GE office to ask for an itemized copy of my bill. They would not provide it. Nor would they let me have copies of my medical records which I need to file a complaint with the state dental department.

OMG, I can not believe I never checked this office out before reading all these comments!! I just FIRED Dr. Henwood after returning to her office 3 more times from my initial exam to get a cavity filled. I kept coming back for deep cleanings, costing me hundreds of dollars out of pocket-after insurance. Yesterday, I even walked in asking if my cavity was to be filled. The assistant told me that I was there for a cleaning only but she would check and see if I could be "fit in". A few minutes later she tells me no problem, the dentist can do it. I then get seen by the hygienist who then picks at my teeth, trying to talk me into costly services, after I told her I don't need them she checked with the doctor who comes back with her, says hi, looks at my molar and leaves. The hygienist's then tells me the doctor has no time for my filling. My blood starts to boil at this point, since my last visit had to be rescheduled from 4 months ago because they miss scheduled me then. I walked out and told the receptionist to cancel my daughter, husband, and any of my existing appts because Dr. Henwood has 3 fewer patients. The manager got involved saying she wants to make things right and talks with Dr. Henwood who then says its ok, but I will have to wait until then have time to get me in. I told them to stick it and reminded them again that she has 3 less patients and to remember that I am worth just as much as those in the waiting room. I have never, ever been treated in such a way! I hope people read these comments, and am forwarding them to the office. Dr. Henwood, you should be ashamed how you treat people-what goes around comes around. Enjoy your pay check now, because it won't last!!!