This is just a few of the conversations that keep me going in circles with greendot and moneypak. The last one is my last response to an email they sent me. The greendot company is not just and are lacking integrity. I feel taken by a crook. I desired a refund for the faulty product.

Greendot to me:
We apologize for the inconvenience. We called you today at 5:25 pm Central Time but you are not available to speak with. Please call your father and verify the 14 digits of the MoneyPak he bought. You can also verify the numbers on the copy of the images you sent us.

Thanks,
Green Dot Support

--------------- Original Message ---------------
From:
Sent: 7/19/2018 6:08 PM
To: [email protected]
Subject: Re: MoneyPak Receipt Research - An error message said my MoneyPak number is invalid-MPES. [ ]

I need urgent help. The 1800 number on the back of my card keeps hanging up on me. I tried to back to moneypak as requested for the second time. Who can I speak directly with to resolve this? The moneypak that was bought for me was an urgent matter.

On Jul 13, 2018 5:35 PM, "GDNotifications" <[email protected]<mailto:[email protected]>> wrote:

We're sorry to hear your getting trouble reloading your MoneyPak. Please contact the receiving card and check if they can accept your reload.

If you are unable to use it, please request a refund at https://www.attheregister.com/moneypak/profile/refund/request. Refund check delivery is within 2 weeks.

Thanks,

The Email Support Team

Case Number: 16817197
Important Note: When replying to this email, please do not include
sensitive information such as your SSN, Date of Birth, Card Number, ATM PIN, etc.

to: Green Dot Support <[email protected]>
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I have done this. Already. I have sent you pictures of the actual card itself and the store reciet. I've been told several times to try again to put the numbers in. Have talked to at least 3 service reps. The urgency of it was needed the day it was purchased and has put my family's bill delinquent. That isn't your responsibility, but assuring a refund or dispersing funds when a customer has legitimately done what you asked calls for a refund. I would just like to speak to someone to authorize a refund. Who is your authorizing supervisor?