Coming from Atlanta GA to Greensboro NC. personal belongings was in a box. It did not arrive with me in Greensboro NC
I filed a complaint within the two weeks time period policy. I have not received any response nor have I been offered a name or number in which to call to file a complaint. My problem is my dentures were in my toiletry bag pack up in the box

Got on a bus from Wytheville VA to Meadville Pa. The first bus broke down after less than an hour into the trip. The replacement bus managed to get to Ohio before breaking down. Now I have been told that they were dropping me in Pittsburgh and that’s all. I’m still 100 miles from where I bought a ticket to and they are not compensating me for the bind they are putting me in. I had people to pick me up at my destination but they are 100 miles away.

Greyhound Complaint Letter

Frances Harris
10278 Croydon Way
Rancho Cordova, CA 95670
(916) 363-5401

1/19/19
To Whom it may concern:
When the blizzard had occurred in Nevada on 1/17/19, hundreds of Greyhound passengers were left stranded with no way of getting home and no shelter. There are not enough seats to accommodate situations where people are stranded.

There is no one in charge of the Sparks station and there is no way to accommodate passengers who need to exchange their tickets or pay for their tickets. The Porter spoke broken English, did nothing to keep a riot from happening. There was not a fully functional Greyhound station with no security to take care of any problems ensuing.

I spoke with several representatives on the phone on this day in question and there was no way of knowing if I would have to re pay for my tickets. Every time I called the local Sparks number someone in the Philippines or in Texas would answer the phone, there needs to be a phone at the bus terminal in sparks and someone who can deal with anything that arises.

There needs to be someone who can take care of passenger complaints, questions and concerns. There was no way of knowing when everyone would board the bus and go home. A riot soon ensued when the driver had pulled into the station to pick up the passengers on the January 19, 2019 schedule. The driver was overwhelmed and stopped boarding for nearly 30 minutes and left everyone to do deal with their own devices.

The biggest problem of them all were people were sleeping at the greyhound station in sleeping bags waiting on the buses to arrive, it is unsafe, anything could happen while exposed to the elements. My grandmother and I were stranded overnight with no knowledge of when the Greyhound would run again and if someone would send a number of buses out to Sparks, Nevada to deal with the mounting concerns.

Solution: Build a bigger bus to accommodate situations such as thunder storms, lightning, blizzards or unsafe road conditions where passengers are stranded.

Signed,



Frances Harris

When the blizzard had occurred in Nevada on 1/17/19, hundreds of Greyhound passengers were left stranded with no way of getting home and no shelter. There are not enough seats to accommodate situations where people are stranded.

There is no one in charge of the Sparks station and there is no way to accommodate passengers who need to exchange their tickets or pay for their tickets. The Porter spoke broken English, did nothing to keep a riot from happening. There needs to be someone who can take care of passenger complaints, questions and concerns. There was no way of knowing when everyone would board the bus and go home. A riot soon ensued when the driver had pulled into the station to pick up the passengers on the Friday schedule, tensions ran high, and people were shoving just to get on board to the bus. the driver had to settle the dispute and send half of the passengers back inside until another bus could arrive.

The biggest problem of them all were people were sleeping at the greyhound station in sleeping bags waiting on the buses to arrive, it is unsafe, anything could happen while exposed to the elements. My grandmother and I were stranded overnight with no knowledge of when the Greyhound would run again and if someone would send a number of buses out to Sparks, Nevada to deal with the mounting concerns. This was the worst trip we ever had to face and don't want to this again.

A suggestion would be to talk to your production and design teams and get together to start a new design that would accommodate more than 100 passengers in case of other dire situation such as a blizzard, thunder storm or lightening or a flood.

Signed,


Rachell Colman

Sep 11, 2017
Greyhound Lines, Inc
P.O. Box 660691, MS 470
Dallas, TX 75266-0691

Dear Mr. Jumao-as
and/or Customer Service Supervisor

Zulema Tamayo
PO BOX 4104
Chula Vista, CA 91909

I am sending this letter to share the negative experience I had with a Greyhound representative in Sacramento, CA.
I attended the 2017 CPHA conference in Sacramento Convention Center on September 6, 2017. Two colleagues and I decided to travel to San Francisco after the conference and decided to take Greyhound as our transportation method. We arrived at the Greyhound station and bought tickets for the next bus to San Francisco. My confirmation ticket number is 48439185. Ticket was bought at 5:10pm for the 7pm departure bus to San Francisco. I/We bought our tickets, we paid cash for each ticket and sat in the waiting area inside the station. I thought we were going to be called to line up to board the bus but 7:00pm came around and nothing, 7:05, 7:10, and at 7:15 my colleague approached the counter. We thought we have missed the bus and it was one that had just left! My colleague comes back and states “the representative by the name of Eugene was exceptionally rude states that the bus had mechanical problems and it’s getting checked/fixed”. We didn’t say anything else and continue to wait.
I did see other people approach the counter, doing the same thing we did; asking the status of the bus to San Francisco” because the representative didn’t bother to announce what was going on. He just let people approach the counter instead of giving an update.
It was 8:00pm already and no word about the bus. I approached the counter again and asked the representative if he had an update about the bus and he replied: NO, I don’t know how long it would be, so I proceeded to ask if I/We could get a refund so we can take another method of transportation and he replied he could not give us a refund because he did not have money in his register and there was nothing he could do abut it, mind you we paid cash and other customers were buying tickets and paying with cash as well. I told him we needed to get to San Francisco and we needed the money but he said I do not have money. I asked to speak to a Supervisor, but there was no supervisor available and proceeded to hand me a small piece of paper with a number to call customer service and request a refund! It was more than an hour that we were supposed to be on our way to san Francisco, but instead I was calling customer service to try to get my money back!
A representative by the name of Herman answered the phone. I explained to him what had happen, he asked for my ticket confirmation number; which I provided to him and explain that all I/We wanted was to get our money back so we can pay another transportation method to get to San Francisco. Herman did state that refunds are done through mail, which I could not wait for! Herman stated he was going to transfer my call to someone who would help me. I was placed on hold and waited till 8:43 for my call to be answered by another representative to whom I had to explain the whole situation again. The representative stated her name was Ms. Franco Onto #7673. Ms. Franco stated the same thing that refunds were done by mail, to which I replied that I could not wait. I paid cash for the Greyhound ticket to San Francisco and I needed my money back because I had a scheduled flight from San Francisco to San Diego, where I reside. I did ask Ms. Franco to record this call and I asked for a reference number which is #48439185. Ms. Franco asked me to give the phone to the Greyhound counter representative, but when I approached the counter I was told by the gentleman who assist in having passengers aboard the bus that Eugene was on his break. There were two other passengers waiting at the counter for him inquiring about the bus and the lady was stating the same thing “Why he didn’t care to give an update to let people know what is going on and what to expect”. There was another gentleman behind the counter who stated, “he will be back shortly” I asked if they could call him because I had a representative from customer service and she was telling me that I could get my refund right now to what he replied “I don’t care what they say” so I told Ms. Franco did you hear what he said, because I had removed my phone from my ear and put in the air so she could hear the conversation. Ms. Franco asked if I could get their badge number, but they were not wearing a badge.
Two of my colleagues did get their money back and I was still on the phone with Ms. Franco when my colleague called an UBER to take us to San Francisco. Finally, after 9:00pm Eugene decided to give me a refund on my ticket $24.50 cash, but there were other customers calling customer service as well and others asking for their money back because there was no bus and still no information provided by the representative. Not even once did he announce or gave an update of what was going on with this bus!
It took us two hours to get our money back and yet no explanation or an apology. I/We ended up having and UBER drive us to San Francisco, for which we paid $140.00 dollars!
I thank you for your time and attention to this matter.

Zulema Tamayo