If this was a one time only problem then I wouldn't be here posting this.
I'm not that uptight but this has been getting worse.
I've noticed a SERIOUS problem w/Greyhound in BC.
This is what happened this year and its typical example of my experience with Greyhound in BC over the last 5 years or so.
We were asked to show up 1 hour early.
We were told that passengers travelling past Kamloops were being put on an express bus to Calgary.
The bus left 45 minutes late and stopped at every stop.
We arrived in Kamloops 2 hours late.A group of passengers in Kamloops had been waiting 3 hours for a bus that didn't show up. 3 people waited outside in -0 weather, in a small connecting town, for 2 hours for a bus that never showed up.They had called a cab just to sit inside and get warm...twice!!
The only thing we were told in Kamloops was that we were not an express bus, but an overflow bus.(an out and out lie at the worst or major incompetence at best... in my opinion)
Arrived in Calgary almost 3 hours late, missing our connections.
This is a serious problem with Greyhound in British Columbia.
As I mentioned earlier type of behavior has been a noticeably issue for me for the last 5 years or so.
This is what my experience of Greyhound amounts to at this point.
You've become inconsistent, unreliable, discourteous, rude, disrespectful to the very customers that you take money from and claim to serve. At worst, its dishonest...and at best.. its unprofessional.
It would seem to me in this trying economic times that a company would do everything in its power to keep existing customers. Ignoring passengers' concerns being, less than honest/forthcoming, consistently offering and selling a service that the Company cannot provide...these are not the way to customer satisfaction.
The only mitigating circumstance to this whole thing is Greyhounds drivers. They, for the most part, are impeccable in their skill and safety.
At this point, the drivers reliability behind the wheel (while impeccable) does not even come close to being a reason for me to use Greyhounds service again
I took my first bus trip at 13. I'm now 50 and you have successfully squandered 37 years of customer loyalty.