My son unfortunately got stuck in Phoenix Arizona he called me for a bus ticket. When I called, I ended up with 5 different numbers all to no solution. They wanted my money yes, but they didn't want to understand the delicacy of the Situation. He called me from a payphone he was out of money. I asked them if they could just overcome his name so that way he knows there was a ticket waiting for him. No that was to hard. Front desk couldn't do a damn thing. How could I get the conformation number to him. I was not going to buy 160.00 ticket NOT REFUND ABLE. if they couldn't help me by letting him know a ticket was waiting for him. WHAT A RIPOFF COMPANY. Billionaire CEO'S sitting at their desk scratching their balls with hundred dollar bills from people they steal from. No wonder people die there and are murdered there. No Compassion. Just money, money, money. Such a simple thing I had asked. My niece finally called me back, her and a friend of hers got my son for me. Her friend drove him back to New Mixico. Such frustration with their employees they are also dumb 99 % of them don't even talk clearly..THANK YOU ROSA AND YOUR HUSBAND! YOU ARE ANGELS INDEED.