Complaint #1 - Today I tried calling H&R Block to cancel the H&R Block Auto Renewal Mac Deluxe Federal + State which I signed up for on 10/29/21. I probably called about 4-5 times and each person I talked with, Elizabeth and Becky and another lady twice told me I would have to speak directly with the Software department and they would transfer me. The first time I was cut off after holding on the line for probably 10 minutes. The next time I called back I was given the number supposedly directly to the software department but no, the person who answered that time was not in the software department. She again said she would transfer me but with the same result...I got cut off. The last lady, Becky knew why I was calling and then just cut me off. What kind of customer service is that?

Complaint #2 - I have used H&R Block tax software every year as far back as to the time it was known at Tax Cut to do my own taxes. I use the Deluxe Federal version and last year I signed up for the auto renewal of the Mac Deluxe Federal version. The first email I received this year was for the Deluxe Federal + State and the auto renewal of this software. This email was sent to me prior to the email regarding the Deluxe Federal version which auto renewed. I forgot I had auto renewed the Deluxe Federal last year and had already purchased the Deluxe Federal + State when I realized what happened. I was able to call and get a refund for the 2021 Federal + State but am left with trying to cancel the auto renewal which I tried so many times to do today. Bottom line here is that H&R Block should never have sent me an email trying to get me to buy Federal + State when I already had Deluxe Federal on auto renewal. Enough said!

Terrible customer service today!

I was told by my local H&R BLOCK tax preparer that she accidently had my return deposited in another customers account.

That was 18 months ago. I have filed complaints with multiple agencies and still don't have my money. I am out thousands of dollars and just get the runaround when I call them.

These folks are either the most incompetent tax preparers in the history of tax preperation or just plain crooks.

I have used H & R downloadable software for many years (Personal and Business) Last year I elected to subscribe to the subscription service where they would automatically send me the link to the download annually and charge my credit card.

I did get the link and they charged my credit card- but the business side never came through. After multiple attempts to get to someone in their customer service department and 2 different ticket numbers the issue is still not resolved.

I don't even care about getting my money back for the software portion I did not receive but I just want my subscription cancelled! The last person I finally got through to said it should be completed in 2-3 weeks. Its been 4 weeks and I am now into another hour wait, probably to be cut off.

Don't ever sign up for the subscription if you ever want to cancel it. It seems like that is impossible to do.

The IRS has had my tax return since March 2nd. I want to know where my refund is.

I dropped my tax info off to the above referenced office on 2/13/21 and have still not received an update or status as to if the returns are complete, when they will be complete, how much I may owe, etc. I have e-mailed and called several times. There was no answer to my e-mails. Whoever answered the phone assured me that I would hear back within a few days. Then an e-mail was sent out to customers stating the following:
Dear Valued Client,

We are contacting you to let you know how this office is going to proceed through the extended tax season which runs between April 18, 2021 through May 17, 2021. At this time we are certain that all of the tax returns in our office will be completed on or before May 17. Officially the office will not be open during this time. The sole function of the office is to complete all of the remaining returns in our office.

The Newburyport office will be open for payments and pick up only on a scheduled basis which is currently anticipated to be:

Tuesday and Thursday 4:00 p.m. - 7:00 p.m.,
Wednesday and Saturday 10:00 a.m. - 2:00 p.m.

*Please do not come to the office during these hours unless you have been called or emailed by us that your return is ready to pick up. These hours are designated for pick up only.

*Status updates: We simply cannot address questions about the status of your return during these times or we will not be able to complete returns by the deadline. Please wait until you are called or emailed to come to the office.
We ask that if you have any questions or concerns to please email the following preparers as needed. The phones will not be ringing into this office and will be rerouted. Email is best for contacting us. Again, our priority is completing returns.

Pamela Howard: [email protected]
Jodi Chilpyian: [email protected]
Linda Widenmann: [email protected]

We sincerely appreciate your ongoing patience through this tax season and look forward to sitting with you next year at the desk and delivering the level of client care that we have all grown accustomed to in the past.

H&R Block
253 Low St.

I feel as though my tax returns are in a black whole somewhere and have zero comfort level that they will in fact be completed at all. At this point I would prefer to have my information returned so that I can have a reputable tax preparer complete them but per the e-mail that was sent out by that office no contact is even possible. This is beyond ridiculous. If in fact the tax return filings do get completed they should not expect a fee for their service (or lack of service).
I will never go back there again and only hope that these delays do not cause me to have issues with the IRS.
Complete the tax returns and contact me with the status. My taxes used to take one hour to complete when we could sit face-to-face with a preparer and now it's been over two months.

Lisa Friberg
978.430.4455
[email protected]

I dropped my tax info off to the above referenced office on 2/13/21 and have still not received an update or status as to if the returns are complete, when they will be complete, how much I may owe, etc. I have e-mailed and called several times. There was no answer to my e-mails. Whoever answered the phone assured me that I would hear back within a few days. Then an e-mail was sent out to customers stating the following:
Dear Valued Client,

We are contacting you to let you know how this office is going to proceed through the extended tax season which runs between April 18, 2021 through May 17, 2021. At this time we are certain that all of the tax returns in our office will be completed on or before May 17. Officially the office will not be open during this time. The sole function of the office is to complete all of the remaining returns in our office.

The Newburyport office will be open for payments and pick up only on a scheduled basis which is currently anticipated to be:

Tuesday and Thursday 4:00 p.m. - 7:00 p.m.,
Wednesday and Saturday 10:00 a.m. - 2:00 p.m.

*Please do not come to the office during these hours unless you have been called or emailed by us that your return is ready to pick up. These hours are designated for pick up only.

*Status updates: We simply cannot address questions about the status of your return during these times or we will not be able to complete returns by the deadline. Please wait until you are called or emailed to come to the office.
We ask that if you have any questions or concerns to please email the following preparers as needed. The phones will not be ringing into this office and will be rerouted. Email is best for contacting us. Again, our priority is completing returns.

Pamela Howard: [email protected]
Jodi Chilpyian: [email protected]
Linda Widenmann: [email protected]

We sincerely appreciate your ongoing patience through this tax season and look forward to sitting with you next year at the desk and delivering the level of client care that we have all grown accustomed to in the past.

H&R Block
253 Low St.

I feel as though my tax returns are in a black whole somewhere and have zero comfort level that they will in fact be completed at all. At this point I would prefer to have my information returned so that I can have a reputable tax preparer complete them but per the e-mail that was sent out by that office no contact is even possible. This is beyond ridiculous. If in fact the tax return filings do get completed they should not expect a fee for their service (or lack of service).
I will never go back there again and only hope that these delays do not cause me to have issues with the IRS.
My taxes used to take one hour to complete when we could sit face-to-face with a preparer (I have been a loyal customer for years) and now it's been over two months.

Lisa Friberg
978.430.4455
[email protected]

Tax preparer Avinash Adwalpalker, very rude belittling while arguing and raising his voice at a customer. Worst service I've ever received. I'm a regular customer and had no idea that H&R Block employed anyone with this type of behavior. To the point I had to inform him he could attempt to be pleasant and as a Nurse I have not and would never treat anyone this way. Very uncomfortable experience.

I had my takes done by a tax preparer in Royal Palm Beach Florida on Feb. 17. due to the fact that I didn't get my second stimulus check they recommended to do a tax return to generate the stimulus check.

I dropped off my tax return and picked it up the next day. I have been using H&R Block for years so I left. When I came home I saw they put in a wrong account no. for direct deposit plus a wrong routing number.

What a mess - it was already efiled to the IRS and now I'm calling the IRS to see what is happening with my monies that are owed me.

when I spoke to 2 managers in the H&R Block office they said "everyone can make a mistake" - I respectfully disagreed. Now I'm stuck because of their error on my tax form and wondering if I can get the monies owed me. I'm experiencing financial hardship hoping I would get these checks rather quickly. Now it could take forever. Very frustrated and upset with that person and how the managers treated this situation.

The IRS rejected my 2019 taxes because my 2018 taxes Filed By H&R Block was filed with a discrepant birthdate. I couldn't file my 2019 taxes until 3/13/21, because my 2018 taxes were filed with the wrong birthdate, even though I had to repeatedly corrected the agent. I was told she could correct it on the back end, which that was not true, and was told we should move on. I had to borrow money to pay my rent, I couldn't get my stimulus check and I am still waiting for my 2019 refund.

I had a difficult time trying to get the discrepant birthdate changed because SSA was closed to the public due to the pandemic. I had to mail my legal documents (drivers license, social security card, and birth certificate in order before my date of birth was corrected, which was just corrected 3/13/21. I just filed my 2019 taxes, and I have to wait 6-8 weeks for refund because I could not file electronically.
I would like to be refunded for the taxes that I still have not received due to the error made by H&R Block

I've used H&R Block for over 10 years. I purchased the H&R Block software on Feb 13th, and still cannot get it to download and install properly after trying about a dozen times. I went on-line and their help website was useless. So I called customer service. After being on hold for 50 minutes it just hung up on me. So I called back and the same thing happened after 36 minutes. In addition, when I purchased the product on-line I ordered the backup CD. As of 10 March, I still have not received my CD.

How do I get my money back? It looks like I will no longer be an H&R Block customer.

I files a return. Was suppose to get $145. In return. I go to copy my returns and they deducted $30. For themselves. I did not use their tax pros. Or authorized it. Try to call and got hung up on. Will not use your service again and I pray God will seek his revenge on your dishonesty. Don’t choke on the money! Unhappy in Kentucky.

I have used H&R Block's online service for years. I have been content with the service and a lot of my information is already in their system which saves time. I had completed my taxes so at the end it asked me what I thought was agreeing to the service charge which I clicked "yes" to. Quickly after I found that it was for an additional service/charge that I did not want. It would have brought my cost up to nearly $200. In the software you can change any information that you need to EXCEPT to reverse services that you do not want. You have to contact customer service for this. I called them and was on hold for approximately an hour before I got somebody to answer. I got to talk to them for about 2 minutes only to find out that I needed to be transferred to another dept. That required another 1 1/2 hours on hold. It definitely was a scam to to get you frustrated enough to just hang up and pay the extra charges. Otherwise you would be able to reverse the charges yourself online. Even customer service was set up to do that. After they finally took care of the situation I asked them how they were going to make it right. They had no interest at all attempting to satisfy a long term customer. Nor do I have any interest in keeping this a secret from other consumers and saving them the same anguish. Jeff Jones is the CEO and I hope to find his contact information.

Have used them for years over Turbo Tax, but the frustration with the garbage software with no support is enough to make me abandon them. I will be disputing the credit card charge and mailing back to their refund address the garbage they sold me. What a disaster. Combination of terrible technology and terrible customer service!

I had an appointment on Feb. 15th, 2021. After waiting 30 minutes, I met with Floricela Miguel. The title on her business card states she is a "SENIOR" TAX SPECIALIST. After looking over my tax information for about 15 minutes she said she is not authorized to sign-off on the 1099 form. I think a "SENIOR" TAX SPECIALIST should be authorized to sign-off on anything to do with my taxes, especially since my taxes are not that complicated. Floricela told me Patricia Ayala would be in at 3:00PM and will do my taxes. I asked Floricela to have Patricia call me when she gets in, that never happened. I called the next day to speak to Patricia, I was told she wouldn't be in the office until Wednesday at 3:00PM, never received a call. I went to the office on Thursday, taxes still weren't done, I made an appointment with Patricia for Saturday, Feb. 20th, 2021. On that day I waited 45 minutes, I was there over an hour and a half before my taxes were done. They were going to charge me $404.00 for all MY INCONVENIENCE over the PAST 5 DAYS. I spoke with the manager, Ellenor and she gave my a WHOOPING DISCOUNT of $25.00 DOLLARS. I've never paid anywhere near that much to have my taxes done!
IF THAT'S NOT PRICE GOUGING, I DON'T KNOW WHAT IS!
I will NEVER, EVER use H&R Block again and I will NEVER, EVER, RECOMMENED THEM TO ANYONE!

I had an appointment at the Ossining center on feb 24 2021 at 1 pm. I called and confirmed before I head over to the store. I got there ten minutes early. They had me sit and wait till 1:45 and then told me that I have to reschedule. I call customer service and they told me they will get back to me with a coupon for wasting my time. They did not follow up nor give me the coupon. I tried to make an appointment at the Mohegan lake store and the woman can’t seem to make an appointment two days in a row because the computer is down. What is going on with you guys? You use to be good.

This is only the second year that I've had H&R Block prepare my taxes. I had no problem last year. This year was a different story. I dropped my taxes off Wed.morning 24,2021 at this location and upon doing so the secretary had asked me for my SSN# out loud in front of other people, I didn't feel comfortable doing so, so I asked to write it down instead. As a result, this secretary got mean and nasty, slamming the paper down on the counter with an attitude. She then asked me if I received "Free Money" very arrogantly. Being one of the millions of people that lost their job through no fault of their own due to government shutdown, I was hurt and offended. I was so taken back that I didn't catch her name only that she had curly hair. Being in customer service myself this very rude behavior is not what I would've expected from a well-known company. I would not recommend H&R Block at this Bedford,Pa, location to anyone.

Hi
Just want to mention a not so good experience so far with one of the locations.


I decided to file with a tax pro at 1 of the locations this year.
So far I am not impressed with the service.
I usually use Turbo tax but this year I had to file for an energy credit since I had a solar system install last year.
The tax pro was quick at doing my taxes but the taxes were rejected by the IRS.
I am being told that it seems the IRS is not accepting energy credits yet.
I can not find any info on line as to a delay in accepting them and wouldn’t the IRS just have my efile on pending hold until they do?
The tax pro does not know how to help at this time and is just silting on top of my taxes not resubmitting.
Also, the tax pro failed to add my son who is 17 years old still in high school as a dependent on my taxes.
I did mention to the tax pro I had a son and I even gave him a copy of last year’s taxes to compare info.
This a 500 liability added to my taxes.
My taxes were originally filed at an H and R block office on 2/6, I just noticed the dependent discrepancy in my copy of the taxes and the local office will be fixing this now prior to resubmitting to IRS.
This could have been 1 reason for the rejection since I filed my sons taxes from his part time job for him indicating he would be a dependent on my taxes (his was accepted already).
I fell I could have done a better job with my usual Turbo tax at this point.

I need to get my taxes accepted by the IRS so I can get my 10,245 tax credit needed for my solar loan due by 6/14 and not sure why the hold up here.
Thanks
Concerned Client.

Here are the emails I sent HR Block last night and today. I'm done and will be using Turbo Tax that my wife's family uses.

EMAIL #2 - Sent today 2/22/2021:

HR Block just lost a customer for life. That's about $100 per year that will be now going to Turbo Tax. Plus anyone I convince not to use your online product and their purchases.

Last night I spent:
30 minutes waiting for a chat agent to tell me I had to call a phone number to get them to downgrade my account to remove the tax review feature from my online program
60 minutes last night on hold - no one answered
Today I spent:
75 minutes on hold today before someone answered, then part-way through I was hung up on, presumably when they went to put me on hold or mute me
I called back and immediately was able to talk to someone with a very bad connection. It sounded like they were (and I'm pretty sure they were) in Mexico. It was a very difficult conversation due to poor quality. They told me they successfully downgraded my account, but when I logged out and back in, it says "Premier Online Assist". After explaining the issue was still there, they said they had a hard time understanding me and transferred me back to the on-hold line which had no estimated wait time.
I really wanted to continue using the software that I had, but in order to remove an $89 feature (not even a downgrade, just removal of a feature), I have wasted 3 hours of my life plus the several hours it took to enter in my tax return. Let's say 6-8 hours total lost on your product because you wanted to charge me $89 for a feature I was not going to use, and made it difficult to remove the feature as a way of getting the consumer to spend more. So I'm done. I'm extremely disappointed that a simple fix could not be resolved. UNACCEPTABLE.

EMAIL #1 - Sent last night 2/21/2021

HR Block,

I am thoroughly frustrated after having spent about 30 minutes on chat and then 60 minutes on the phone before hanging up. I simply want to turn off the HR Tax Professional Review off my account. Why is this so difficult? I do not want to spend $89 extra to have someone look over my filing. I absolutely should not have to re-enter any information; HR Block should offer me the solution of either fix the issue and retain my information I have spent hours entering or keep as-is and have the Tax Pro do nothing and then reduce the charges by $89. Should not be difficult and cause me hours on hold!!!! TOTALLY UNACCEPTABLE.

Please assist me in downgrading my selection affront HR Block Premium with Tax Professional Review to just the HR Block Premium.

If this cannot be remedied, I will find alternate source to behind filing my return (I.e. TurboTax Download that my wife and her family use).

I'm not going to retype, I'm just going to paste in my emails from today and last night to explain the complaint.

EMAIL 2/22/2021 ----

HR Block just lost a customer for life. That's about $100 per year that will be now going to Turbo Tax. Plus anyone I convince not to use your online product and their purchases.

Last night I spent:
30 minutes waiting for a chat agent to tell me I had to call a phone number to get them to downgrade my account to remove the tax review feature from my online program
60 minutes last night on hold - no one answered
Today I spent:
75 minutes on hold today before someone answered, then part-way through I was hung up on, presumably when they went to put me on hold or mute me
I called back and immediately was able to talk to someone with a very bad connection. It sounded like they were (and I'm pretty sure they were) in Mexico. It was a very difficult conversation due to poor quality. They told me they successfully downgraded my account, but when I logged out and back in, it says "Premier Online Assist". After explaining the issue was still there, they said they had a hard time understanding me and transferred me back to the on-hold line which had no estimated wait time.
I really wanted to continue using the software that I had, but in order to remove an $89 feature (not even a downgrade, just removal of a feature), I have wasted 3 hours of my life plus the several hours it took to enter in my tax return. Let's say 6-8 hours total lost on your product because you wanted to charge me $89 for a feature I was not going to use, and made it difficult to remove the feature as a way of getting the consumer to spend more. So I'm done. I'm extremely disappointed that a simple fix could not be resolved. UNACCEPTABLE.

MY SIGNATURE REMOVED

EMAIL 2/21/2021 ----

HR Block,

I am thoroughly frustrated after having spent about 30 minutes on chat and then 60 minutes on the phone before hanging up. I simply want to turn off the HR Tax Professional Review off my account. Why is this so difficult? I do not want to spend $89 extra to have someone look over my filing. I absolutely should not have to re-enter any information; HR Block should offer me the solution of either fix the issue and retain my information I have spent hours entering or keep as-is and have the Tax Pro do nothing and then reduce the charges by $89. Should not be difficult and cause me hours on hold!!!! TOTALLY UNACCEPTABLE.

Please assist me in downgrading my selection affront HR Block Premium with Tax Professional Review to just the HR Block Premium.

If this cannot be remedied, I will find alternate source to behind filing my return (I.e. TurboTax Download that my wife and her family use).

MY SIGNATURE REMOVED

I purchased your new on line down load - I have used your previous tax file for several years. This new one is CRAP. It doesn't let you move as freely as people like on the 1099R,s once I accomplish the state info it doesn't let me move on unless I can figure out the state info.. I know this may sound confusing to you - BUT not as confusing as your piece of CRAP>

I purchased your new on line down load - I have used your previous tax file for several years. This new one is CRAP. It doesn't let you move as freely as people like on the 1099R,s once I accomplish the state info it doesn't let me move on unless I can figure out the state info.. I know this may sound confusing to you - BUT not as confusing as your piece of CRAP>

This happened to me before in selecting software and getting it on my computer. I was trying to get help with the data errors at the end of the federal return. After at least an hour or more for this try for help a lady answered my call. She asked me to hold on while she looked up info on my data questions. She did check back once and asked me to hold longer. Then the phone went dead.

I have spent hours and hours on trying to get help buying, installing, and now completing my federal tax. i cannot keep spending this much time trying to get basic help.

I think now I will have to pay elsewhere again for tax preparation software or get another software program with block where I can get help if necessary. I have been with HR Block for many years. But unless I get get an upgrade where I can speak to someone I will have to just lose the effort in filling out the federal part and the hours spent trying to get assistance from HR Block. Also for the cost of the software.

have gone to the Block office for years without any issues. Then, 2020 appeared! Agent,as regards to filing dates and deadlines that the IRS had made to qualify for Stimulus, were a joke. The agent said that we had til July 15th to qualify for first stimulus payments. WRONG!!!! The IRS stated that April15th was the absolute latest to qualify. That required the IRS to use our 2019 returns which automatically disqualified us from the first payment! ( We moved from NY to NC and added dollars to the baseline for qualifying). We pursued the agent who never returned our inquiries. Told to contact District Manager. BIGGEST joke!! We were told during only phone person to person call that he had no knowledge of the tax rules and that he would look into it and return a call with the necessary info. Well, its been from October 2020 til now ( over 150 days ago) and and no info or call back. They should have CANNED that Manager ages ago! Then, during this same time frame, we called other Block offices in different cities/ states to see what they knew about the deadline issues. Got the same run around. Because of their inept training and lack of follow up, we we unable to receive the first $2400 check. It takes another turn. The agent does not create the Piece of mind contract with us AND fails to properly and our direct deposit in to our return. That means that we will have to rely on SNAIL MAIL to receive paper checks if indeed they have the correct information. WE have given Block at least $3000 in tax processing fee; must have paid for a vacation for HR staff 'cause it obviously wasn't used for training agents OR their inept middle levels managers on tax guidelines and rules. Note: the district manager assigned to this region has been with Block for over 20 years and doesn't know a thing about the responsibilities he has for tax collection and its impact!!!!!!!!!!!! Obviously, Block doesn't do any vetting of it managerial staff!!!
DON'T USE BLOCK SERVICES IN THE MID HUDSON VALLEY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Patty at Peachtree City, GA is a sweet but incapable accountant (not CPA). STAY AWAY!!! PLUS H&R Block sells your data.

1. Patty assumed my husband was the tax payer and me the spouse. This is sexist, biased and incorrect. Further, we discussed it and she forgot.
2. I was not given the opportunity to review the return prior to filing. (ILLEGAL!!!)
3. She screwed it up in several ways and I had to file two amended returns and provide her with the education and rational why.
4. I was fined an interest penalty, due to her error (not because of late or underpayment). She refused to provide any assistance.
5. She did not return my calls and I had to chase her.
6. other Accounting firms will not touch a prior year return that they did not file(if another firm did). She advised me to seek low income assistance - which I have no ability to qualify for and she thought that was the end of it for her - she simply gave up.
7. She is an idiot who does not know how to do taxes.

I have been unable to file my federal taxes because I need form 8283. The online product claims that the form has not been released by the IRS which is not true. Why would you allow a product to move forward when knowing you do not have all forms, new or revised? I will use a product that is complete.