After given proof of new address and after filing for three different years, they submited the correct address on every year but the latest which was submitted with the wrong address causeing our only refund to be sent back to the IRS. In turn this causes us multiple forms to fill out and was told it could take up to 4 to 6 months to have everything go through. This in turn causes great hardship on my family since we were expecting and really needing to use this return to catch-up on bills and help with our sons initial college enrollment fees. Neither of which can be postponed for " 4 to 6 months". In this recession every penny has to be planed and set backs of a week, let alone "4 to 6 months" can be devastating to a family.

I've been with Block 17 years and while I sympathize with the above individual there are a few extra points of information to note.
1) It is the ultimate responsibility of the taxpayer to make sure their return is correct.
Never sign the final papers before reviewing everything including the name and address. Yes, this was careless by the preparer but I always make sure my monitor is turned toward the client so they can catch any typos and we always show the client their completed return onscreen which includes correct name and address.
2) It's not that Block wouldn't help you but that they are UNABLE to. Once the return is transmitted to the IRS it is totally out of our hands and we have no way to change what the IRS does.