I Was recently charged on my credit card $45.OO. I thought someone was using my credit card because I knew I had not purchased anything recently from Heartland America. I was informed by a very rude salesperson that I had failed to renew my membership after receiving a notice and therefore they had charged an addition $15.00. I had no plans to renew my membership and did not see a need to respond. Needless to say, I was furious and immediately cancelled and requested reimbursement on my card. The salesperson never apologized and/or even tried to work out a deal which I would have refused. This company is a scam and everyone needs to be aware and always check your credit card. I will definitely never utilize this company again and will tell everyone I know to beware and to avoid Heartland America!!!!!!!!!

In Nov. of 2015 I placed an order with Heartland for two items the order, I was informed would be shipped separately the 2nd
item as a b/o which was fine.
the second item was shipped and the order was complete and paid in full in Dec. 2015

on Jan. 06, 2016 I received a call that they were going to reimburse me around $5.00 for the prior order as customer
appreciation I thought it was strange and unexpected but I said fine. my husband was present and the call was on
speaker phone so he also heard the conversation

when I checked my account the following day 1-7-2016 there had been an unauthorized charge of $59.98. I
immediately called and threatened to call the FTC if this fraudulent chg. was not immediately reversed and/or
if I would be accessed any additional charges as a result of this unauthorized charge against my account

I had to make an additional call and I was told this charged had been reversed, no denial that it was fraud.

I have place several orders with HeartlandAmerica in the past. This month they charged my cc for a membership fee that I did not agree to. I have asked to be removed from their mailing list and added to their do-not-call list.

I recently purchased an Anders Nicholson system ,3cd turntable stereo. I was out of town at the time when it was delivered due to a family emergency. When I returned back home after a member of my family finished his Chemo treatment and opened the box, I found the stereo system broken and damaged. According to the invoice receipt that all merchandise is in good condition when it leaves their company, but that is a big lie because my stereo looks like a return from a previous customer. I called the 800 # to see if I could exchange it and was informed that according to their return policy on an item that was on clearance that I should have returned the system within 3 to seven days to be able to exchange it or get refunded. I was also told that all clearance items are returns from previous customers regardless of the damage. This is a form of robbery since the item was $149.00 before tax and I was never able to get the rebate of $20.00 as they claimed. I feel this is a crooked company and they have lost my business forever. I urge everyone to read this review and think twice prior to purchasing anything from them. Please be smart and stay away from them.

DITTO!!!

DECEPTION is their BUSINESS MODEL

DO NOT DO BUSINESS WITH THIS OUTFIT!

I have ordered from them before, the product worked okay, but the product is now defective. But when I was shopping somewhere else, I found out that the company took money out without my permission for membership renewal. They did not even send me an email telling me that my membership was due please renew or cancel, no, they took it out and overdrew my bank account. I had to wait about 4 days to put it back in and cancel the membership, which I don't even need anymore since they did not leave my bank account alone. I would of trusted them, but they do things that I do not agree with such as sending things that wear out easily and go into your bank account without your permission. So buyer or newbie beware of this company if you are planning on saving money by getting their membership. Plus the membership is only recommended for frequent shoppers, once you sign up for it and the year has passed be prepared for them to withdraw $40.00 from your bank or credit card without an email
saying they were going to take money out even when you do not have money in there in the first place. If you order once, don't get the membership!

Same here. I hope to nip that in the bud and end any relationship with the deceptive crap outfit!

I tried to place my 1st order and receive my $10 "invite a friend" offer and tried to pay via Paypal which Heartland America lists as an approved payment method (I've had bad experiences with cc orders in the past).

Lo and behold, they would NOT let me use Paypal. Could it be because Paypal had so many complaints in the past about unauthorized/added charges for memberships and rebate fraud?

Needless to say, I will order the exact same item from somewhere else where I can feel secure about the charges. Many thanks to this forum!!

They also send you these $10 "Gift Cards" that never work.

You have to call them and get them to fix it every time and most folks aren't willing to do that.

They're CRAP!

Worst customer service experience in years!
I ordered an item then learned a family member had purchased a similar one as a gift. So before the Heartland order arrived, I called Customer Service to explain and asked how to return without incurring shipping. Was told to refuse at the door or take it to a UPS center if I missed the driver. Sure enough, I missed the driver. Next day, took the unopened package to a UPS center (Staples). Got a return tracking slip. Three days later, the same package arrived at my door, again while I was not home. Called Heartland. A person identifying themselves as a supervisor had no patience for the story. Attitude, attitude, attitude! Although a Heartland customer for over 17 years, no offer to help with the postage or simply to understand that I simply did what a Heartland rep. told me to do; and which should have been logged on my order screen. Bottom line: besides the aggravating interaction with a so-called supervisor whose impudence is trumped only by a company that has apparently lost 'heart' for its customers, it's costing me $8 dollars for shipping. And BTW: I learned and confirmed, that Buy.com has exactly the same item (refurb. GPS) at $45 dollars less. I urge you to be very careful with what the 'real' cost of dealing with Heartland America is. Other dissatisfied customer reviews are worth paying attention to. No wonder Heartland does not subscribe to customer review services like this one.

They don't care a whip about customer loyalty!

Just want to ship their crap out the door and even if there is a 90% return rate, they're not out a dime since they don't refund shipping.

They make their profit on the $2.99 "Order Processing Fee"

In the Heartland America spring catalog on page 33 is a listing for a sweepstakes. Just find the 5 (five) gold tickets in the catalog and you can enter to win $50, 000. Lo and behold there are only 4 in the catalog. It's a scam to get you to look at every ad and maybe be enticed. The same thing happened in their last catalog. I had my wife go through it as well. We marked each incident of the "tickets" and never found more than 4. Of course their disclaimer says the odds of winning are based on the number of entries which in this case would be 0.

EVERYTHING THEY DO IS A SCAM!!!

THEY EVEN HAVE THE NERVE TO POST SCAM COMMENTS ON THIS BOARD. NO KIDDING!!

STAY AWAW FROM THIS OUTFIT!!!

I bought 2 of these bulbs as they are only sold in pairs at $29.98. They are supposed to last 60, 000 hours. My bulbs don't have 600 hours on them and already one of them doesn't work. When I called to complain, they said there is no warranty on them and there was nothing they could do. If you deal with this company you will most likely regret it eventually.

My bulbs have starte flickering after about 6 months.
USELESS!!

As is Heartland America

!!!STAY AWAY!!!

Buyer Beware is an understatement! The State of Minnesota is certainly obligated by law to follow up on the fradulent advertising of Heartland.America and I most definitely am contacting the Better Business Bureau. Their prominent ad related to meeting any competitor's price had no mention of terms and conditions that would apply. Same advertisement was very clear on the 30 day money back guarantee. I called and the first customer representative who stated that they will only meet a better price found within their own company catalog made no sense. I asked to speak with a suoervisor, was put on hold for 15 minutes and then was disconnected. I called back, asked to speak with a supevisor once again and after an additional 15 minutes on hold, was connected to a rude, arrogant and disrespectful"supervisor"- Mike 130. Again, beware of ordering from this company. They do not stand by their word.

!!!AGREED!!!

DECEPTION is their business model

I will never ever purchase from Heartland America again. Upon purchasing anything, it was continuously offered to me that if I paid $39.95 in addition to order, I would get 10% off and $20 in rebates. You are told even if you change your mind no questions asked. Wrong. That is a lie. Also, another offer of $39.95, reduced shipping/free shipping. Again, promised if not happy a refund, another lie. All together I have lost over $150.00 in cash with Heartland. 1. Never got rebates, 2. Refused to take back faulty product. 3. Both plans have a fine print that actually does not allow a refund. I never saw this but the $80 was kept and I had to throw away the defective products. 4. If sent a faulty product and it doesn't work, even if you pay for the extended warranty, the money spent on warranty, kept by company, product is not replaced, given a partial refund on credit card, product cost $168. received $128. on card. In addition to the two (2) $39.98 plans I signed up, those were also refused back even though the customer service said no matter what your complaint. I don't have any of their products and spent several hundred dollars. I purchased mostly electronics. Also, if you do call and explain you are unhappy with product, you will many times be placed on hold trasnfered around and eventually hung up on. I am disabled and money is tight. I am so hurt that this company is allowed to sell bad products and then make up excuses for not receiving your rebates, and other services which you paid and were lied to by the Customer service team.

I feel your paine

Deception IS their business model.

Even if they get all their products returned, they still keep that $2.99 "Processing Fee"

What a JOKE!!

I would NEVER recommend buying any products from Heartland America.

A telephone call early this a.m. alerted me that something was up with a company called "Heartland". The female was rapidly reading off all the benefits I could receive. I confirmed with my 89 yr old father that he'd ordered merchandise from Heartland. I asked to see the invoice and then checked his AMEX and sure enough I found hidden charges (over weight shipping, valued member fee and expedited order fees). I spent a half hours speaking with one agent who tried her best to dodge answering my questions. I finally asked if she gets sick of speaking all this convoluted, crapola lingo. I was told a $30 "rebate" check will be mailed to dad. Not holding my breath waiting to receive it.

You learned the hard way, like the rest of us.

DECEPTION IS THEIR BUSINESS PLAN!!!