Dear Sir or Madam,

request refund due to ktmb system error!

I have made a KTM ticket reservation via KTMB E-ticket system on 2016-10-02 around 9.34 am to book the ticket 30/10/16 22:20PM from JB Sentral to woodland
The CIMB bank show payment successful and deducted my bank account on 04/10/16, but KTMB E-ticket system show the transaction in success but when it return to the E ticket website, it prompt "internal server error"

I very unhappy with this incident and hope I can get back the refund for total amount RM 28 from KTMB or I hope that you can resend the ticket to me via email.

Please email me once the refund is make or the ticket is send. My email is [email protected]