i ordered an item from toyrus and was told it will be out by thrusday 23rd april 2015. Today 22nd april i tracked my order it said it was signed by customer i did not receive anything or any notes to say they had delivered it.
I had to go around my neighbours to ask if it was delivered to them to find it was delivered to the wrong address but not only was it delivered to wrong address but no one sign anything so deliver driver lied!!! i will be putting a letter in writing about this very unhappy!!

Ordered from amazon 28th August, I find these excuses pathetic,by choice would not use Hermes UK as a last resort.Still haven't received parcel.The list below is copied from tracking data.

8 September 2014, 1:50 pm, --- Possible delay in delivery due to extra carrier processing
6 September 2014, 1:14 pm, --- Out for delivery
5 September 2014, 1:42 pm, --- Possible delay in delivery due to extra carrier processing
3 September 2014, 5:57 pm, --- Possible delay in delivery due to extra carrier processing
30 August 2014, 1:16 pm, --- Out for delivery
30 August 2014, 4:22 am, Dundee Depot Out for delivery
30 August 2014, 1:07 am, Dundee Depot Parcel arrived at a carrier facility
28 August 2014, 9:28 pm, Nuneaton Hub Parcel left the carrier facility
28 August 2014, 9:27 pm, Nuneaton Hub Parcel received by carrier
28 August 2014, 10:05 am, Kingston Park Peterborough UK Parcel has been handed over to the carrier and is in transit

I was expecting a parcel delivery via Ebay Hernes was the courier. A week later no parcel. I then went on holiday with all my family to return 2 weeks later to a card stating "Blue bin" which had been emptied. On investigation it was allegedly signed for on 23rd July (when I was in Majorca). Hermes refused to investigate because they had a signature. In my opinion a fraudulent one by the courier. I complained to the seller (the only person Hermes will communicate with) requesting he insist that Hermes investigate this fraud and opened an Ebay case. Seller said Hermes would not investigate and Ebay closed the case so I am £30 out of pocket because of a fraudulent employee of Hermes? The contact numbers for Hermes are a rip off £5 a text (Up to 3 may be required to get a call back) or £1.56 a minute and £1.56 connection charge?? I am not a happy bunny and will be closing both my Ebay and Hermes accounts.

fukin hermes the shittest delivery company ever, they open ur packages and if they find anything they like or is of value they STEAL it and say it was delivered but they cant prove it and neither can you, then they send you back and forth for months and months until they tell you no sorry we can not compensate you on this occasion!!! STAY AWAY FROM THESE THIEFING MOTHERFUCKING CUNTS!!! BIGGEST THIEFS EVER

COMPLAINT ABOUT YOUR REPAIR SERVICE AND OVERALL CUSTOMER SERVICES

I had bought a 32MM leather Noir Gold belt in October 2011 which developed a white patch for some reason. I sent it for repairs and all your leather specialist, Claire, did was colour the patch with black colour, for which she took 3 weeks. There is clearly some fault with the leather. When I visited your customer services colleague, Irina Nazarenko, today, I was told she would have to send it to Paris and it may take 3-4 months. Given the length of time you would take for this, I have decided not to give the belt to be sent to Paris. Irina's behaviour and timeframe she outlined (initially 3 months and then she mentioned 4 months as a possibility too) clearly made it sound she was not at all keen to send it to Paris.

I am deeply disappointed and still cant believe a brand like Hermes can have such a customer services department. My experience with Louis Vuitton, Gucci, Dior has been so incredible that anytime I have had any issues, I have been given utmost priority and product replacement when required. The Hermes belt I bought was not more than 4 months old and its fascinating your professionalism, especially considering all the claims you make about quality of your products. I have to admit you have definitely lost one customer and may be many more in years to come.

Good luck and hope you can do something about your staff and train them towards forming client relationships as opposed to destroying them.

Nitika

i agree with other comments about rubbish customer care services, all telephone calls answered by recorded message telling customer to contact seller, who then sugest you contact the courier.

i have now complained to trading standard with regard to this matter

Allan
from Bradford

Total waste of time, I ordered an item twice they turned up at different times and left cards, tried to call and all you get is sill numbers and stupid messages saying that they cant deal with it and you have to contact the person you bought from. The local number in Morley is never answered having called 27 times nin two days at alternate times no one ever answers. Yet when i went to the building sat outside and called again staff were clearly there but not answering AVOID THEM LIKE THE PLAGUE!