Good afternoon we had booking a suv from Australia to Italy and payed amount $2000 with my debit card without problem 6 weeks before and on the 15/12-2019 when we arrived in Rome Fiumicino the lady hertz staff very very not kind and very rude with us , and she doesn’t give us the suv but an old car with broken tyres !! We got that car because we had not other choice and in two weeks time we was in the middle of the street because the tyres was off and we have driven for 1 hour to go to Hertz to change the car ! And now after 2 months Hertz has taken 70$ of our debut car without explanation, this is unbeliveble