Unfortunately, I read this too late after already having rented a car through Hertz ( Dollar ) in Rome.
My account stil remains blocked to the tune of approx 230 Euro.

The car was returned undamaged and I had also bought the premium insurance which I was told would cover any damages incurred by me. The charge for the rental has been booked - which was in any case quite high - yet still the deposit remains blocked on my account.

I am told by booking.com that thay have 28 days to respond to their filed complaint fo rme and 28 days to return the money.

After reading this blog, I doubt this will occur. In the end I have paid about 500 EUR to use a car for three days... Yippee !

Does anyone know of a court case impending against them and which one can joint file ?