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Hewlett Packard

United States

Consumer complaints and reviews about Hewlett Packard

Pryornina Send email
 
Mar 22, 2012

BAD Computer

If you are considering the snazzy HP Touchsmart all in one computer, DON'T DO IT!!! I purchased mine in January 2010 and within three months it was crashing to blue screen repeatedly. After 12 Phonecalls to tech support in INDIA, after being left on hold for hours at a time (I am not exagerating...) and after sending my computer back for bench repair, the problem has not been solved and my warranty expires TODAY. The techs I spoke to were not knowledgable, had difficulty commincating with me, and refused to even read my entire help ticket because they were simply too busy. Every single time I called tech support they made me start at the begining of diagnostics to the extent that I re-seated my memory chips myself three times. HP tech support basically uses stall tactics until your original warranty expires and then tries to sell you an extended warranty by threatening you that they will no longer accept your calls. HP released this product prematurely to keep up with the Jones, and packaged the system with Windows 7. The OS is incompatible with the touch screen environment. Further, it seems that countless other consumers are having the same problem. HP cannot solve the problem and should be issuing refunds on these poorly engineered units that come close to costing $1, 000 bucks. One blogger even had his Touchsmart replaced under warranty and had the SAME Problem with his brand new replacement computer. I say American shoulod BOYCOTT HP until they bring Tech support back into the United States. And SHAME on HP for knowingly selling a defective product to the Americans who pay their salaries.
Denise Bryan Send email
 
Mar 22, 2012

BAD Computer

Also had HP Touchsmart 300 that crashed after only a little more than one year. Will never ever do HP again.

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