We purchased the product at a Hobby Lobby in Rockwall, TX. We did take the product out of the box, set on a table, tried to do a computer setup. After hours of trying we gave up. The product has not been used but, yes, it was taken out of the box. Nothing more. Hobby Lobby refuses to take it back and only says "it's company's policy not to take returns". We were not informed about this "policy", more than that, on the back of the receipt it clearly states returns accepted within 90 days with the original receipt. Don't shop at HL unless you are willing to keep products that do not work for you!!!