My husband and I needed to purchase a larger home for us and my parents. We knew not to purchase a DR Horton home because of their reputation and we have heard positive things about Holiday Builders so we decided to go with them. Mistake!!! Our sales agent sent us pictures of the progress of the house while it was being built. It was just prior to closing that I noticed the bathrooms were formica and they were supposed to be quartz. When we decided to purchase this home we were 100% positive that both bathrooms were to have quartz counters. It was clearly stated in the property details for this home as well as from our sales agent. We know the problems that come with formica such as water damage and cracking and chipping and we didn’t want that. I emailed our sales agent about this problem to have it addressed and fixed prior to our closing and it has turned into a nightmare. I did find it very deceitful that as soon as I brought this to Holiday Builders attention, someone conveniently removed the statement on the property details about both bathrooms having quartz. I have got nowhere with anyone on this matter. My realtor has gone above and beyond to try to help me with this matter and has spoken to several people going up the chain of command and at times has been treated very rude and nasty and should have been apologized to but that never happened. After several emails and many phone calls the end result was that we signed a contract for:

Wilsonart- Potters Clay 5011K-22

I guess we are supposed to know Construction/Building lingo to know that Wilsonart- Potters Clay 5011K-22 is not the color of the quartz that we thought we were getting but in fact it is just plain old crappy formica that was put in a $400,000 house.
In my opinion Holiday Builders is a very shady and sneaky company and I absolutely DO NOT RECOMMEND them.

We did have our own inspection done and the formica counters had already been damaged prior to us moving in and were “adhered” back together. Unbelievable!!!
There were several other problems found as well but the construction manager “Eric” did a great job getting those taken care of.

I could go on and on, and write pages and pages as above.

In short, in my personal experience in purchasing and living in a house from Holiday Builders

1) They lie, constantly. Every single employee.
2) They cover up bad work. Consistently
3) Warranty? There's a reason you only get a copy of the warranty AFTER you close. Expect no warranty service. Once you sign the closing documents, they don't take your calls anymore. You're on your own.

I would highly recommend, based in my personal experience, avoiding Holiday Builders at all costs.

We purchased a new unfinished home from Holiday Builders. It took us 8 different closing dates to close this home. We had an inspection done and the house had many issues. We were assured by Holiday's realtor that every item would be addressed at closing. Nothing was addressed and we were assured these issues would be resolved at a later date. We took their word for it. No flashing in the home. Shingles split and some missing still nothing has been done. We purchased the home in May 2015 and we were to move out by an enviromental inspector to move out of this home ASAP because it was infested with mold and the air quality was horrible. So many issues in this home it was unbelievable Horrible experience. Holiday Builders will not even address these issues. We moved out into a rental home in Nov 2015. Now we are under litigation with Holiday Builders. Still paying large mortgage payments on a home we were told to lock up and don't look back Holiday will NEVER address issues in their homes

Long story short we purchased our home from Holiday Builders approximately 7yrs ago. At first we used our new home as a getaway from our busy life in South Florida. 21/2 years ago we made it our main home. In April of 2014 we figured its was time to service our septic tank. As sson as the Septic cleaning company started to dig (by hand) was to mention that the tank was not at usual depth as it had approximately 30 to 34 inches of sod on top when the typical is 18 inches. The septic tank filter cover is found to be cracked & the septic tank cover is cracked & indenting inwards (collapsing). The cost of repair is approximately $2100.00 as the tank needs to be replaced. They also mentioned that more than likely it was under warranty.

We called Holiday Builders which in turn asked us to open a ticket in their website, which we did. A project manager emailed us several days later, explaining that the company had installed correctly & acceptable depth. I gave him the local septic pumping company number he claims he spoke with them & that yes he was told to that the depth of my tank was unusual. He still claimed that it was withing the 48" depth allowed. He later corrected to 36" as he emailed the information of the septic tank manufacturer.

I called the manufacturer & was told that yes more than likely the tank would be under warranty but that Holiday Builders is not a purchaser from them. That all they would need is the serial number so they could tell me the name of the distributor/installer. The Project Manager for Holiday Builders is unable to furnish that information but confessed that the company that they used A&N leasing inc. Is no longer in business. Geez with a name like that would you think they were a septic distributor?

We are not very happy at all with Holiday Builders they dont stand behind their construction. To me it would be logical as the buiulder to sub contract to reputable companies. Holiday Builders should step up to the plate.

Long story short we purchased our home from Holiday Builders approximately 7yrs ago. At first we used our new home as a getaway from our busy life in South Florida. 21/2 years ago we made it our main home. In April of 2014 we figured its was time to service our septic tank. As sson as the Septic cleaning company started to dig (by hand) was to mention that the tank was not at usual depth as it had approximately 30 to 34 inches of sod on top when the typical is 18 inches. The septic tank filter cover is found to be cracked & the septic tank cover is cracked & indenting inwards (collapsing). The cost of repair is approximately $2100.00 as the tank needs to be replaced. They also mentioned that more than likely it was under warranty.

We called Holiday Builders which in turn asked us to open a ticket in their website, which we did. A project manager emailed us several days later, explaining that the company had installed correctly & acceptable depth. I gave him the local septic pumping company number he claims he spoke with them & that yes he was told to that the depth of my tank was unusual. He still claimed that it was withing the 48" depth allowed. He later corrected to 36" as he emailed the information of the septic tank manufacturer.

I called the manufacturer & was told that yes more than likely the tank would be under warranty but that Holiday Builders is not a purchaser from them. That all they would need is the serial number so they could tell me the name of the distributor/installer. The Project Manager for Holiday Builders is unable to furnish that information but confessed that the company that they used A&N leasing inc. Is no longer in business. Geez with a name like that would you think they were a septic distributor?

We are not very happy at all with Holiday Builders they dont stand behind their construction. To me it would be logical as the buiulder to sub contract to reputable companies. Holiday Builders should step up to the plate.

The Vera's
Ocala, FL

TO : Holiday Home Builders

FROM : Christopher & Tracey Conrad
11601 Mesa Crossing Drive
Haslet, TX 76052

We are filled with an overwhelming need to add this addendum to your survey as a simple check or one line explanation does not fully convey our feelings in certain matters concerning our new home.
Before we continue we will say that there has been only one undeniable reason we continued the arduous journey of building a home with your company. It was the floor plan of the Parker House that we had built. No other builder in our area offered a house with this floor plan and it suited our needs perfectly. If this were not the case we would have walked away from your organization inside of the first week.
My wife and I could collectively write a dissertation on what went wrong from the start to the very end of our experience with you but I will cover only the highlights here.
1. When we first discovered the Parks at Willow Ridge, there was never anyone in the model to deal with. We had to hunt down a sales person in another development to get any information. Then when we did find someone they knew nothing about our area such as Home Owners Associations, style of homes offered in our development and so on.
*Please note that your competitor, Sandlin Home Builders, who had a model across the street was literally begging for our business and willing to throw in a long list of discounts and upgrades to earn that business.
2. Once we did get a sales person “ Kate”, she was as helpful as she could be given she was not familiar with our development. However this was short lived.
3. Once we signed a contract with Kate and got the ball rolling my wife and I did all that we could do to meet our obligations within that contract so that as few setbacks as possible would occur to include SELLING OUR HOME and moving into a rental property. Shortly after the selling of our house we get a call out of the blue stating that that the lot we had chosen and signed a contract on was no longer available and we were now starting from scratch. Your company effectively promised/sold us something that you did not own.
*Please note, the original lot we chose was the corner stone of our reason for signing the contract in the first place and this was made clear to our sales person Kate. “If you can get us that lot we will make the deal.”
So we found ourselves homeless, with a short deadline on a build project and no lot.
4. Well, once a suitable replacement lot was made available we moved on hoping that was the last of the major obstacles we would have to endure. This turned out not to be the case.


5. Shortly after the NEW contract was signed and the new lot agreed upon, Kate either quit your company or was fired. So now we found ourselves with no salesperson at all. We were given numbers to people to contact to continue on with our build but there really was no living person in our area to deal with face to face. The worst part of this “Kate Leaving” issue was that everything she told us, promised us, understood and discussed with us was all gone. All that planning and talking vanished. This caused us major problems down the road when the house was actually being built. By having to start all over again with a new contract, we had to extend our lease TWICE because of your delays which caused us to have to pay 2 months of rent at $1, 300.00!
6. Enter Kevin our general contractor and building supervisor. Kevin proved to be very good at his job, down to the final moments, however he really didn’t know what Kate had promised us or what some of our expectations were because Kate took all those secrets with her. I will commend him though on doing the very best that he could.
* Please note that we had an issue with our stairs that sums up exactly what we are talking about. Kate told us one thing and when the build came we ended up with something else and to get this corrected we had to shell out more money.
7. There were several other bumps in the road such as the empty lot next to our house being left in a terrible state of disarray with rock piles and liter. A by product from the construction of our house we guess.
* If this issue could be taken care of now, that would be great but we are not holding out any hope.
* The fence we paid for was put up with the “nice side” facing out. But since the fence was already up by the time we noticed, it was obvious that was how it would remain.
8. We could go on to mention the very long list of incentives other builders were willing to give us to earn our business and your company offered only a small incentive towards our closing cost and not much else. I guess the economy is not hurting your company. My wife and I felt like we really had to work at giving you over $200K where as I think it should have been the other way around. Your company did not really earn or work for our business, it was simply your floor plan that sold us and that was it.
9. Lastly, after all the stumbling blocks, missed deadlines, construction snafu's, and general hardship we had to endure you managed to drop the ball one last time. We started the process with your company in February and here we are at the end of September, finally closing on our new home. Everyone is excited, we are closed, the money has changed hands, my entire family is in the driveway with the U-Haul truck, I present my wife with the the new fancy owners manual given to us at closing and her new house keys …... and the keys given to us at closing DO NOT FIT THE DOOR ! We are locked out of our new house...classic Holiday Home Builders move. It fit so very nicely with the entire experience we have had with your company. The cherry on top.
*Luckily Kevin was on the spot and arrived 30 minutes later to meet us all sitting on the front step. He let us in to our new house.
10. The list of disappointments goes on and on and could be much more extensive but we simply don’t have the time or energy to go into more detail. We are in our new house and doing our very best to forget what it took to get into this position and just enjoy ourselves. You gave us a survey, these are our responses.
*In Closing...after everything, the money due back to us at closing was delayed. There was not enough postage paid for the mail service to deliver the letter to our house. So we had to shell out .44 cents to get our closing money from the post office. Perfect...

@homeless_in_ftw- have they been in touch with you?