I booked an appointment for spray tanning, and sadly for unforeseen circumstances had to cancel my appointment for a spray tan I will not longer need. The manager was very rude, and told me I could not get a refund. I was calling 5 days in advance to cancel, well ahead of 24 hours! He was very rude to myself and my husband, and most of all he made up lies about me. Told me I was in other tanning salons in the area and caused problems. I have NEVER been in a tanning salon in the state of Pa!! When my husband talked to the police, wouldn't you know...they knew exactly which tanning salon he was going to say. See for your self on the BBB, the have over 12 complaints! This is a poorly ran franchise, and it is unfortunate that someone thinks he can run a business with empowerment over his patrons.

This place is horrible. I bought a package and was told after going tanning twice with my lotion from last year that now I had to buy their lotion. I told them I was fine wearing my 11 month old lotion and they said it would ruin their bulbs. I then explained that I only use the stand up booth and don't touch their bulbs and they said it would evaporate off of my skin and get to the bulbs that way. Are you kidding me??? The funny thing is Joey lies and says he can tell by the last 4 numbers on the bottle that it's expired and they no longer make that lotion in the bottle I had, which I had purchased their the year before. Ironically, they still had it up for sale on their shelf. When I inquired about this, I was told it was there to show it's the old bottle. Joey had a ridiculous excuse for everything. It was obvious he lied about every question I had. This is the worst place I've ever done business with in my life. I will never go back and I have sent everyone I know to South Beach Tanning, who doesn't care if you wear lotion or bring in your own, which is how it should be. STAY AWAY FROM LA SUNSET TAN!!! I DON'T KNOW HOW THEY SLEEP AT NIGHT KNOWING WHAT A SCAM THEY RUN!

I am 100% on everyones side, I bought a tanning package through them and was told that I could go to the tanning place which mom owns in Brodheadsville at no charge and have been doing so for months. All of a sudden I went in to tan today and the mom was extremely rude, yelling at me telling me that I had to pay $5.50 to tan at her salon because I didn't get the package through her tanning store, never mind the fact that I had just tanned there Monday April 2 and today is fri April 6. She as well as her kids should not have open businesses with the public. I've also had lots of trouble at the LA sunset tans in stroud commons with her son. He has tol me that I need to buy new lotion more often than I've ever had to at another salon and that it has to be their tanning lotion or I'm not allowed to tan there or I wouldn't be able to go the full time. When I do get upset with him he also starts getting loud and yells and makes you feel like you are lower than him. They are very unprofessional and don't let you use the things that you paid for. It's always some excuse

I signed up for a package in January and was told I would receive 3 mo unlimited that started after my first week free, meaning I would be charged for the three months starting in February. I was giving the free month, then told that the end of March/Beginning of April my package was up. You can do the math on that one. I should have had a package until May of it started in February. I bought $30 more for an extension on months until June. When I went there on 4/6/12, I was told that my lotion was expired and that I would receive a credit for the lotion I had left. The "manager" was the one to handle the situation in a completely shallow approach. He spoke to me as if he had my money already so what did he give a shit? He told me he would give $18 towards a $44 bottle that was still full (I had only gone a total of 13 times). I told him I would just keep the bottle and he told me I could not tan. I said I would just grab lotion from home then. And he said "ok!" in a smirky way and then said, "well just so you know, you won't be allowed to tan here then." and because he didn't approve of MY attitude which anyone who is being scammed of money would have, he told me to leave. So now they have my money as of last week and I am not allowed to tan there. There has to be someone to talk to about this issue. They conduct business completely inappropriate, there beds are absolutely 100% disgusting to touch, let alone stand in. The service is horrible, and once he sees you've caught on to his game--he gets defensive and tells you to leave!! They are all a bunch of crooks. They told me I signed something about the lotions liability to expire in 3 months???! Completely false. If I did, it was before when they were still Hollywood Tans. Not under their new established name. I will freely speak on how horrible they are until their business diminishes. I feel foolish for being shocked by this with the way our country is turning out to be, but I really didn't know businesses were allowed to take money and not provide a service back.

I'm glad I found this - I was robbed by them 2 years ago when they owned Hollywood Tans in Brodheadsville. My plan was to visit Sunset Tans tomorrow and begin tanning there but now it is time for plan b. They are the biggest thieves I have ever dealt with in my entire life. BEWARE - YOU WILL BE ROBBED BY THIS FAMILY.

The owners of this SPECIFIC tanning salon on Rt 611 in Stroudsburg are extremely customer-unfriendly, saying one thing with a big smile, and then denying that they ever said it. "Joey" is the worst -- he arrogantly demands that customers obey his random pronouncements of what is legally permissible for tanning salons, demanding that customers purchase THEIR tanning lotions or they won't be permitted to tan for more than 5 min at a time. Utter drivel and total nonsense. He is a snake-oil salesperson of the worst kind. He promised that my wife and I could have one extra session each if we bought their lotion (half-price "special" at $20), and then told us -- when we wanted to use that extra session to finish our "contract" -- that we had already used it (which we had NOT), and even told me that I had also been in alone (without my wife) on two other occasions -- which is total complete B.S. DON'T go to this particular salon. EVER !! Numerous complaints against these owners have already been lodged by others! BEWARE!!

I just signed up with them and they are a complete Scam!
I went ti get my first session and the they wont let me tan u less I buy my eye wear an tanning lotion at their place this is unbelievable! That store should be closed I've been a member of Su set Tan for years at several different locations an never had a problem like that!
Even the prices are outrageous I've payed half of what I payed here in the past.

The staff is a bunch of idiots and rude!
Thank god I can use my tans at any other Sunset Tan location and I will! I will never enter that place in Stroudsburg again!

Also people who are thinking about sining up beware you will go in there to ask for a price next thing u know they make u sign up for a full package if u like it or not because what they don't tell you is ones you tanned one time you have to take a package because they don't do single tans! BUT NOBODY TELLS YOU THAT WHEN YOU WALK IN!

Also in my first session I was not given any eye protection wear or lotion where they claim now they did!

Well assholes I have news for you that rip of place has cameras and I already spoke to headquarters let's see how far u will get with ur scams!