It has been almost a year since I quit Home Depot. I filed this complaint in July for all to see. Apparently, what I endured was not considered a hostile work environment. And yet my comment about the Mistletoe was grounds for a final warning. I was offered a job in the Electrical Department but not in Appliances even though I was able to handle the department on my own. However, the empty words of non-tolerance of allowing a hostile work environment to persist fell on deaf ears. This environment is the reason I quit even though I previously looked forward to my part-time shifts. Home Depot apparently continues to ignore my complaint. I thought that my posting would get to the proper authorities who could have at least investigated my allegation.

I have worked in the tool room longer than any other employees the laziest employees are favorites constantly changing their schedule the favorites claim to been on light duty constantly. They claim they can't lift tools in the tool room I reported this to mangers several times I have endured this for almost three years now and now they're trying to kick me into another department I have over two years worth of notes of this toxic environment. When I did the VOA which I was pushed into doing this toxic environment has increased.

I have worked in the tool room longer than any other employees. Every time 2 particular employees change there schedule which is constant then my schedule is changed and they put me in other department's without my knowledge until I see the schedule to appease these two favorites the laziest in the tool room they claim to be on light duty continuously this is absurd I have probably two years worth of toxic notes that i've recorded of incidents.

I am submitting this complaint on my behalf this day in July 21, 2023
Home Depot code of business conduct –

I originally submitted it on June 17, 2023 but did not hear back regarding a disposition.

We will not discriminate against any associate or applicant.
with regard to race, color, sex (gender), sexual orientation, gender
identity or expression, age, religion, national origin, disability,
protected veteran or other uniformed service status or any other
characteristic or basis protected by applicable law.
HARASSMENT
Home Depot will not tolerate harassment in the workplace.
Harassment or disrespectful behavior can be verbal, non-verbal or
physical. Examples include:
• Sexual advances, requests for sexual favors or any other
unwelcome visual, verbal or physical conduct of a sexual
nature
• Offensive jokes, racial slurs or inappropriate comments
regarding an individual’s ethnicity
• Yelling or intimidating others, including making threats
VIOLENCE IN THE WORKPLACE
We have a zero-tolerance policy for actions that threaten our
Associates

I feel that being given a final notice for my words was extreme. No prior warning was given. When I became aware that I had offended another associate I immediately notified my Department Head of the occurrence. This did not justify my behavior but simply set a timestamp that there would be no more on-going occurrences that I was accused of.

As it turns out however, prior to the finalization of the investigation to determine if I should be terminated there was retaliation by three associates.

December 3, 2022
Do actions speak louder than words?

My words: An associate Avery was putting up X-mas decorations and I asked if he was going to hang Mistletoe. I commented that it would not matter since Jeanette made me aware of not encroaching on her personal space, I made a comment to him that kissing her under the Mistletoe would not be advisable. I never made this comment to her directly but apparently Avery told her what I said. I noticed that another associate (Vicki) was wearing a sign saying something to the effect of maintaining a 6’ Separation. I jokingly commented to both Jeanette and Vicki that she, Jeanette could wear a hola-hoop with shoulder straps that would guarantee separation from others, To learn the ordering process I observed Jeanette on the computer by standing next to her to learn. Hands-on learning the ordering process for appliances requested by customers. Of course, this required me to stand next to Jeanette at the computer.
Her actions: Jeannette Carlson informed me that I was encroaching on her personal space by standing next to her at the computer. She told me that other associates were also doing the same and it bothered her. She mentioned that Sue (customer complaint resolution associate) was constantly doing the same thing. While it is not in my place to ask Sue if Jeanette had made her aware of this issue it is certainly a question that should be answered. I am not aware if Jeanette had informed others as she did me. If she has not, I can only assume that I was targeted by her. For what reason? I since I am certain that she did not tell this to other associates. The Store manager never confirmed that others were told by Jeanette to not infringe on her personal space. Though I doubt she did follow up.

As I just stated, although I am certain that Jeanette did not complain to anyone else that they were invading her personal space, in hindsight I feel this was contributing to a hostile work environment if I was the only person told to keep my separation. The store manager did not bother to confirm that I was singled out or that Jeanette informed others of her personal space issue. The store manager also stated that it was reasonable for Jeanette to leave me alone to cover the floor since she (Jeanette) claimed she could not work in the department while I was present. This went on for 3 consecutive days when Jeanette was scheduled to work the department but rather ghosted it. I should have been told this instead left to wonder why I was on my own to cover the Appliance Department. In hindsight my mention of Mistletoe to me know was a simple infraction that should have been dealt with by the Department head when I informed him (Josh) that I may have offended another employee. But he said nothing in my defense. It was his duty to intercede and perhaps derail the complaint made by Jeanette. Apparently, he needs remedial training on avoiding conflict or ensuring that Home Depot is not contributing to a hostile work environment.
Their actions against me because of my apparent and unacceptable choice and use of words.
Associate: Viki accused me of dumping my customer on her. Told me to not let it happen again. Sounds like a direct threat to me. However, this has been her only incident that could be considered harassing behavior. On the contrary, she has treated me with respect, and I feel no mal intent in her. In hindsight one of the responsibilities in the department is to do the daily dusting and wiping of fingerprints. At the beginning of every shift, I ask if this has been done. On December 3 Viki responded that, “No I left that for you.” In fact, I have never seen either Avery or Jeanette with a spray bottle or a dusting wand doing this chore.
I also repaired the signage and railing on the display counter that houses dishwashers. It looked tacky and eye sore. As a final note my last customer was in a $5k sale. The customer (Mrs. Musselman) was waiting for me to finish a sale ring up. I looked over and told her that Avery would be able to help her. She declined as she wanted me to finalize her sale. I had given her a quote from the previous day. She went on to praise me in front of a manager for excellent customer service. And so, it goes. I doubt that he passed this praise by a customer on to higher management. I am old school and truly believe that good customer service keeps customers happy.
Associate: It was the end of my shift (2:25 pm) and a customer walked in asking to order multiple appliances and had a list. Instead of telling the customer that my shift was ending, and that Avery would be happy to help them, I instead looked at Avery who was standing idly by at the next computer and asked him if he would like to help the customer. He instead told me to handle it and proceeded to look at his cell phone. He knew my shift was over. Was this intentionally done as a form of retaliation? Perhaps. Perhaps not. The fact remains is that my shift was over, and he was standing idly by.
Associate: Adding to my previous statement about being left alone to cover the floor:
On November 23 and the following shifts where Jeanette and I were scheduled to work together she left me alone to work in the department never once telling me where she was. Apparently, she decided that working on the floor was not her responsibility and ghosted the department leaving me alone to attend to customers. Not wanting to impose on Sue, I asked her if she knew where Jeanette was. She simply stated that Jeanette may be working on a special assignment. You can ask her to verify this. This happened throughout the shift including every shift through December 3. Also, I asked Ruth for assistance with a customer (Dec 3) The Customer needed help with a return on a freezer that was damaged. It was one that Josh sold the previous day. The freezer was boxed, and the damage was not apparent) I needed help because I was working on a sale with a customer while a third customer was standing by needing help as well. And Jeanette was nowhere to be found. Ruth paged her but Jeanette never responded. Ruth got help to pull down a replacement freezer from two male associates. Was management aware of Jeanette’s refusal to assist me? And if not, are Jeanette’s actions in keeping with Home Depot policy to maintain a friendly working environment? There is no doubt that she decided to leave me alone in dealing with customers. This is direct retaliation and is unacceptable by any standard. And it was sanctioned by the store manager when I was given final notice.
When you put these incidents together it certainly looks like retaliation with the intent to harbor a hostile work environment directed at me. Do these actions against me fall within the guidelines as set by Home Depot? I understand that I was given final notice for my words. I don’t accept that some actions should go without due process and review.
Maintaining a non-hostile work environment should go both ways. Should these actions directed against me be investigated? It is up to you to decide.
As a final thought I question why Jeanette would mention to the store manager that I gave a customer my personal telephone number. As I explained the customer ended up being sent to the Appliance Department after being given the run around and several misdirected attempts to get her to the correct department. She ended up being directed to the Appliance department. Hearing her frustration, I told her I would go to D25 and verify that the touch control door lock was in stock. I asked her to call me back and I would give her an update. Fearing that she would never reach me if she called on 303-973-5100, I gave her my cell phone number. She called me back and I asked to come into the store and ask a Hardware associate to retrieve the lock from the cage. She called me back an hour later and thanked me for helping her. This had nothing to do with the issue at hand. I can only assume that it was Jeanettes intent to have me terminated by adding additional fuel to her fire.
I originally agreed to work in the Electrical Department as the store manager recommended. But Home Depot is no longer a job that I would enjoy. The atmosphere is no longer the same for me. Perhaps in time. As I mentioned, I came here to work not out of necessity but rather as a place to occupy my otherwise open days. With that said I will take your advice of seeking counselling to deal with my renewed anxiety issues. I am requesting a temporary leave of absence while I deal with this issue. The recent loss of my wife compounded by this leaves me feeling that I am back at square one. Not a good place to be and certainly not a mindset to bring to a workplace.

Update July 21, 2023. I ended up quitting the company at the end of the year realizing that when I was told I could no longer work in the Appliance Department even after I suggested that I could cover the floor on her (Jeanette’s) days off and yet was then told I would work in both departments as scheduling needs required. In retrospect I was subjected to a hostile working environment. I do not expect Home Depot Corporate to take any action but only to be aware of what I was subjected to in complete contradiction to guidelines of Home Depot policy.
I simply want to make this a matter of record so that perhaps management at 1507 can be trained in what working in a hostile workplace can result when guidelines are not properly followed to protect all employees.

Larry Garcia
[email protected] 720-690-7915

I would appreciate a response as to whether you have received by formal complaint.

One thing I'm noticing more of these days is unfortunately effeminate males who unethically discriminate against women.
I personally know someone who was given a contingent offer of employment for forklift operator expecting to complete the hiring process upon a site visit.
A male (who may or may not i.d. as female) in a passive aggressive away approached the prospective employee and made it clear that she was NOT actually given an offer for the position and said they/he would not recommend her for the position because of the workload and she would be alone during the shift.
The person did, however, want to offer her as less physically stressful (assuming) role which was a much longer shift (ok...)
This hiring person (Alfonso) was passive aggressive and arrogant and seemed unconcerned, never asked a single question whether she qualified or felt comfortable doing the job. Even an attempt at a physical assessment to see how much she could lift or handle would have been thoughtful and logical.
Plenty of people are small frame, not overweight or bulky but are as strong as they come. And I believe the employee knew this but chose to be inconsiderate and had some sort of chip on the shoulder for someone he/they had never met before.
Anyway, plenty of women have worked these types of jobs without a problem.
This is happening quite a bit. I won't get into the reasons, but if anyone thinks it's O.K to hide discrimination behind the guise of the LGBTQ community is just plain wrong. It's easier to use a gay man to discriminate because I presume they don't think it would seem like obvious unethical discrimination, but it still is.

One thing I'm noticing more of these days is unfortunately effeminate males who unethically discriminate against women.
I personally know someone who was given a contingent offer of employment for forklift operator expecting to complete the hiring process upon a site visit.
A male (who may or may not i.d. as female) in a passive aggressive away approached the prospective employee and made it clear that she was NOT actually given an offer for the position and said they/he would not recommend her for the position because of the workload and she would be alone during the shift.
The person did, however, want to offer her as less physically stressful (assuming) role which was a much longer shift (ok...)
This hiring person (Alfonso) was passive aggressive and arrogant and seemed unconcerned, never asked a single question whether she qualified or felt comfortable doing the job. Even an attempt at a physical assessment to see how much she could lift or handle would have been thoughtful and logical.
Plenty of people are small frame, not overweight or bulky but are as strong as they come. And I believe the employee knew this but chose to be inconsiderate and had some sort of chip on the shoulder for someone he/they had never met before.
Anyway, plenty of women have worked these types of jobs without a problem.
This is happening quite a bit. I won't get into the reasons, but if anyone thinks it's O.K to hide discrimination behind the guise of the LGBTQ community is just plain wrong. It's easier to use a gay man to discriminate because I presume they don't think it would seem like obvious unethical discrimination, but it still is.

IM A quadriplegic and have worked for Home Depot going on 17 years , I love my job and the people I work with but in my years with the company I’ve only received 5 homer awards and I know others in my store who received 12 or more in a year . This is the most affair award system I’ve ever witnessed. I don’t think they should have this award program and feel the only reason I haven’t received awards it’s because of my disability. My daughter is a lawyer and states I probably have a class action . I’m just curious what corporate thinks

It's long past time to remove the Face Burka off associates! You let customers come in the store with NO masks on but FORCE associates to comply or lose their job. Hypocrites! Stop being woke! Apparently upper management at Home Depot loves it when people hate their job because they're forced to do something that no other company is forcing their employees to do.

In order to get holiday pay you have to work the day before and the day after said holiday and work your scheduled shift on the holiday (which I did). I was not paid the holiday pay due to me. I called the 1800 number to get it handled and when I asked why the lady said the holiday pay was added then taken off and added again. I waited a week to call back and see what ever come of it she said I had to have someone in store call and have it approved so they could send it to my account. I then called the store to have the hr representative at the 0887 Trussville Alabama store (named Terrisa) to call and take care of it. She wasn't there so the manager there said as soon as she got in she would tell her to get right on it. I got to work and went to talk to her and ask her if she had called yet, and she copped an attitude with me and started being condinsening. This isn't the first time this has happened to me since this woman has started working at the 0887 Trussville location. She never answers the phone when she's there, she never calls you back when you leave a message, or note. She is completely unqualified for the job. She constantly messes with the holiday day and the sick/personal time. I'm completely over home depot in general. It's nearly impossible to make a formal complaint because all that happens is the run around bull shit. Home depot seriously needs to get their shit together and get better management for the location all together. Not my only complaint either. There was also and incident where I was having an anxiety attack (I have really bad anxiety, and attacks happen when I become too overwhelmed) and I had a manager straight up laugh in my face while having said anxiety attack.

This is NOT a complaint. I wanted to let Home Depot know that the manager of my local store, 8232 Preston Highway, Louisville, goes FAR BEYOND the call of duty. I received a mini refrigerator I had ordered on line Black Friday only to find it was VERY damaged. I went to my store, talked with Bob Toboco who made it right. Mr. Toboco even delivered the replacement refrigerator that I purchaed while in the store. Bob has renewed my faith that people do the right thing.

Home Depot hit the jackpot with Mr. Toboco; if it's not right, he makes it right.

Respectfully,

Sheila Thomas
Louisville, KY

As a cashier at Home Depot and over 40 years in customer service, I find it unprofessional, rude, and an insult with all my fellow cashiers and Head Cashiers want to assume that all customers are in our Store to steal. I promise you that the next cashier that takes it upon themselves to look at my husband (who is an active duty military man) and imply that he is trying to steal. Well let me say it will be that first and last time any arrogant cashier will make that mistake. That is slander, defamation of character, rude, and unprofessional, And I promise that it will be the last time Cashiers: Rita, Lorrie, Bryan, Natalie, Barb and Head Cashiers: Evelyn, Diane, Nancy and Joe will make that mistakes. Because I'm not like others and I will file a complaint with the EEOC and then Home Depot and the Cashier and Head Cashier will face civil lawsuits. And maybe managers like Armando, Nancy, and Chris will also have a lawsuit against them. We do not have the right to label a customer as a thief because they dress a certain way, their demeanor is not what we like or because they might of had a bad day and just want to get their items and leave. To be honest I have lost respect for Home Depot as a Company and for it's employee's that I have the misfortune to work with. Maybe people should do they job instead of talking about their personal issues at work.

I would like to know why Home Depot continues to employ a Manager Christopher Frederick that --
1) makes sexual comments about female employees and labels them as having a wide vagina because she has big hips. It is unprofessional and inappropriate for this Manager to imply that a female is an easy "fuck" because she has big hips or boob's. This is not the first complaint regarding this behavior but yet Corporate chooses to turn a blind eye. EEOC time is what I say.
2) tells subordinates that if they decide to try another company and quit they will be black listed so that they cannot be rehired. 3) Has his own set of rules from others. He is completely unprofessional and rude.
4) Has numerous times insulted customers by implying that they are only at our store to steal merchandise. Not all customers are there to steal. I have proven that to my fellow cashiers. The Company is only setting themselves up for a lawsuit for discrimination, stereo typing, and defamation of character.
Christopher Frederick needs to be replaced. April needs to be replaced because she just continues to cover for him. Many employee's have been told that if they call or report this to HR they will be fired. Managers are not allowed to bully an employee for following the rules. We are suppose to be able to report issues without any ramifications.

I was employed by Home Depot from 02-08 untill 01-17. I resigned to persue starting a new business. I applied for and was rehired for my previous position as Millwork Sales Specialist. During my first stay, especially the last 4-5 years I was always tops in sales and leads in my position. I left making $15.60 Hr, not a huge wage after 10 years. Last May of 2020,I was rehired. I was told the starting salary was a poverty level $11.00 hr but I took it. A week or 2 later I was designated a sales specialist bringing my sa;lary up to $12.00 an hour. This was in June. I worked at that salary lobbying for a pay increase and I recieved one when the covid benefits ended, same as everyone.So 8 months later, I asked for a salary increase comparable to what it was when i left in Jan 2017. I felt I deserved this as my sales are #1 in the district compared to specialist in my position by over $60,000 and my outside sales leads have produced some of the highest numbers in the district. I work in a high volume store but in the year since my return have built my customer base up to new levels in terms of sales $$$.I also have a great deal of responsibility selling and setting up installs which always go off as planned as I bring 35 years of experience in doors, molding install and windows to my job everyday. When i presented my salary increase request to manager Chris Hargus I was told a firm NO! His reason was he said it was off cycle and doing a pay increase off cycle was difficult. He said I had already realized a 27% increase from my starting poverty rehire rate so an increase was "not warranted" at this time. I immediately tendered my resignation. I did not want to but I felt I was not being fairly compensated given the job I do and the revenue I generate. How is mgr Chris protecting shareholder value, giving up over a 1/4 million $$$ quarterly sales to save $60.00 a week?? . .

I was hired 8/8/19 at The Reston Home Depot. I put on my application that I was a felon and I informed the interviewer Miles Barnes. 2/26/2021 Home Depot Corporate called and stated that they received a complaint and they are investigating my background check. I was speaking out about working conditions and pay. On 3/9/21 in the middle of my shift I was told I am fired. I went home and tried to kill myself. The day after I stood outside and handed out fliers about my situation. I called corporate 3/11/21 and they said I'm still showing as an active associate and to call the aware line. I called and they were a 3rd party. My second issue is the constant stress of working at the service desk caused me to attempt suicide 1/15/2021. My managers knew I had mental heath issues yet nobody would do anything. I would beg other managers to get me out of the service desk. I spent 5 days in the ICU and was put on medical leave. When I came back to work I was lectured on how Im not reliable and that if I killed myself that "I wouldn't shed a tear" is what manager Miles Barnes would say. Home Depot did the same thing to an associate by the name of Gloria. 8 months after hiring her Home Depot fired her. She filled with the eeoc and home depot offered her 5k to keep quiet.

I started working part-time at the Home Depot the summer of 2020. Shortly after I developed extreme and chronic fatigue. I was so tired I could barely walk and had pain in my legs. I have type II diabetes and my glucose level was elevated in the 200's range. I informed several managers of my condition but they took little interest in what I had to say. When I called in sick the manager on duty would just say "I'll put you down." About four months later I was brought into the office by Craig one of the many managers. I was given an ultimatum. Craig stated: "If you call in sick once then we'll have to terminate you." When I explained to him how sick I've been his response was: "Then you should have let one of the managers know." I told five managers of my condition! None of the managers asked questions or showed any empathy or compassion.
One time, I was so sick, I had to present myself to the ER. The ER doctor gave me a note for work. When I tried to give the doctor's note to HR Director, Christine she stated: " We don't recognize that." This same HR Director leaves early, takes weeks of vacation, and when I ask her assistant where she is her assistant states: "She is at a meeting." When I check the conference room it's empty. I took medical leave which was in and of itself a debacle. Corporate HR lied about not receiving my application which I sent four times! When I informed good ole Christine her response was: "No one else complained about her.
Today, The store manager "Jimmy" left a message on my machine informing me that due to accusations made back in September of a DUI arrest they may terminate me! I've never been convicted of a crime! This store is horrible. The "women" at the service desk shout their announcements over the speaker in an angry tone sounding less like ladies and more like male drill sergeants. Managers like Katie just walk around telling people what to do while she just sits around the store sitting on boxes 'chit chatting.' The rest rooms are so vile and filthy there is a constant putrid odor because they only clean once a day or less!! DO NOT EVEN THINK ABOUT WORKING HERE!!! IT IS HORRIBLE!!!!

I have been working for this company for over 1 year and I really like my job, but I really hate being harassed. There is a supervisor by the name of Colt that works in the plumbing dept., who is always harassing me. I try calling to HR to report this, but I keep getting the run around. But before I file a report with the Sheriff's dept., I wanted to give Home Depot the opportunity to correct this. He has slept with several co-workers in the store, of which one had to be transferred to another state because of the harassment, and one had to quit because he was spreading rumors about her in the store. His wife came to the store several times and had it out with him. As an employee, I do not think this kind of behavior should be tolerated. I don't think its good for business or for the reputation of the company. If this continues, I will be filing a report with Sherriff's dept., because its very uncomfortable working in this kind of environment.

on September 29th at approximately 9:15am I was in the paint department looking for a quart of paint..... manager Mike (who is fantastic) told me they were out. Mike gave me a note and told me to go to the service desk and have them find out when its coming in. at the service desk I was met by an employee short heavyset female who I handed the note to and she immediately said and might I add with a unhappy tone..... " do you want to go to another store" I asked her if she could find out when a shipment was coming at this point she began to give me excuses which I really wasn't interested in.. after a few minutes I again tried to ask can you find out if this paint is due to be delivered at some point.. she was holding the piece of paper I handed her in her hand and threw back at me.. saying.. " Im all done with you". at this point I told her she has absolutely no business working at the service desk and I walked out. Im 60 years old with several rental properties and have been shopping here for well over 30 years. I have never encountered an employee with this attitude of I cant be bother

I exited and via my cellphone called four different employees who work in this store to ask about this employee.. three told me she should never have been put in that position one told me she has a nasty attitude not just with customers but her peers have no use for here. hopefully someone reads this and they sit her down or even better send to to people skills training 101....

The Ozone park 1215 store discriminates against the older workers at the service desk. the lead makes comments on a regular that "their all old", she routinely cuts the older part timers hours and ensures that her young friends on the service desk have full hours. meanwhile she never teaches or coaches anyone. She spends her weekends standing by the door looking around or on deliveries. I think corporate needs to change up the management badly at this store. Also, you can't move or transfer to another department unless you are friends with one of the ASM's or store management. they are just sneaky, immature and uneducated.

The Ozone park store discriminates against the older workers at the service desk. the lead makes comments on a regular that "their all old", she routinely cuts the older part timers hours and ensures that her young friends on the service desk have full hours. meanwhile she never teaches or coaches anyone. She spends her weekends standing by the door looking around or on deliveries. I think corporate needs to change up the management badly at this store. Also, you can't move or transfer to another department unless you are friends with one of the ASM's or store management. they are just sneaky, immature and uneducated.

I bought premium stain from Home depot on 8/20. The total was $525.97. I had $12.61 store credit and I used it to pay for the stain. I did not use the stain so took it back to the store to return it. I was told that the return could not be processed because I used store credit. The total was $525.97 and I only used $12.61 store credit. The store Manager tried to help me but could not do anything. He told me to send an email which I did but have not received a response. I need my money back.

I a customer watched a "Lady" named Chavonne I assume she was the manager, at the store on Mobile Hwy tell a young employee that she wasnt going to" fire him today" and laughed, cruel inhumane treatment. She had flicked her hand at him like he was her lacky, slave whatever, You should have seen this kids face. This is abuse and cruel. This is in Pensacola Florida . I have no other recourse and I want this crazy treatment to be addressed.

I retired from home depot on April18 the next payday was on May 3. I called HR on the 3 asking why I did not get my vacation pay and was told it would be on the following payday of April 17. On April 17 I called and there was no explanation as to why I did not get paid. I asked to have my pay sent to my direct deposit so I could get my money sooner. They told me they would put a note in the computer. I called back on April 20 and was told it did not go out because HR does not work on Fridays and they only send out checks and I asked if it would be overnighted to me and was told it could take 12 to 72 hours to process but she would mark it urgent . I called back today and was told I would not get paid until the 31st because they have 2 paydays in which they could pay. that is 42 days without my money . I know Craig does not need my money compared to the millions he makes. The home depot makes Billions but they can not cut me a check. I am on SS and am 70 years old and would like to have it before I die.

I would like to address this to Home Depot management who believe that as a corporation, it is important to honor and reward Veterans, especially disabled Veterans by giving them consideration in your stores. I am a service connected 100% disabled Vietnam Veteran. I live in Waukesha WI and have traded at the HD since it was opened. They always took good care of me. In the past, I have had a HD credit card, and presently my wife has one. By identifying myself with my Veterans card I have always received a 10% discount. This is great, and I exclusively shop at HD because you have this policy. Some months ago, I was shopping at the HD store in West Allis WI when I came across oak veneer flooring, exactly what I needed for my condo. It is a beautiful flooring. I did not have my wife's HD card on me, so I paid cash for the whole batch. I misplaced the receipt. I laid the flooring and at the end had 4 unopened boxes left. I took them to the HD in Waukesha. I went to the returns department where the clerk at the register refused he let me return them. I was under the impression that you could return unopened items for store credit. He soon became very defensive and refused to give me his name. I asked to see the store manager and he reluctantly called the manager to the floor. The manager talked to the clerk, his name on my receipt was Jack. The manager belligerently asked me the same questions that Jack did, and said I could not return the product. He refused to tell me his name and when I requested his business card he ordered me to leave the store or he would call the police and have me banned. Fearing for my safety I left. I need someone to call this manager to account. Is your consideration for disabled Veterans for real, or just a pretense? I prefer email response so I have a record of your response.

I have tried to submit this on another site and it continues not allowing me to submit it. So, I will send it here.

On December 29, 2018, our Samsung washing machine became disabled. On December 31, I called the Home Depot Warranty Service Department. An appointment was scheduled for January 2, 2019.
On January 2, 2019, I was informed they would not be coming and rescheduled January 8, 2019. I asked what I should do for washing clothes and was told to go to a laundry facility.

On January 8, 2019, they arrived and informed they did not have the correct part. They returned approximately 10 days later and again were informed they did not have the correct parts. Parts were ordered.

Yesterday, they arrived and again not the correct parts.

This has been three times where they had the incorrect parts. Totally inacceptable!!!!

Since December 29, 2018, no washing machine. The cost for washing clothes at a laundry facility is extremely high.

I called the Warranty Service, where finding out, they have no concern or respect for the customer. I have been treated unfair. I will be contacting the Better Business Bureau.

My question to them: What would you do if you did not have a washing machine for 4 1/2 weeks? The laundry cost has exceeded $100.00. WOW! Do they care? No!!

Yesterday, I contacted the company and told they would get back to me today. Yes, another day later. The Home Depot Corporate are not customer friendly. I called Home Depot yesterday and was bounced from one person to another. Then, on hold for a period of time. Finally, I was informed they would call me tomorrow. How disrespectful!!!
I now have cut up my charge card and will never purchase another item at Home Depot. I will share this with others so they will avoid my frustration.

So the story continues, no washing machine for 4 1/2 weeks. No reimbursement for the laundry. A cold hearted company.

A cashier whom has a boyfriend in the same store was just promoted to head cashier over others whom deserve it. This new head cashier was seen by multiple people including an existing head cashier she was making out in the parking lot with her boyfriend that works there. The OPS manager was well aware of this as to the fact of this make out session where She was holding up everyone's breaks. People went looking for her and found her making out with him. The jead cashier pointed to his watch and she neglected to return to her post and messed up everyone's breaks on the process. The ops manager just made her head cashier with this knowledge. 3484 has so many other problems. I was a supervisor In this store and im shocked as to how dept heads and the ops manager conducts themselves. More worried about playing laser tag then how his store os thr worst in new england currently. U would think they woukd weed out bad seeds amd make that store better. Poor choices. Allowing no call no shows multiple times and allowing that employee to continue working. Its time to get rid of dead weight and hire people that actually wamt to work and hold them accountable. There is bullying amd clicks like high school happening without write ups etc. No lumber carts cause the pro lady has them all. Customers have no access and the employess have lumber fall off of shopping carts and hurt their feet. This happened to my wife 2x now. Actually has a black nail on her big toe about to fall off due to the operations negligence. This store needs a corporate review. Its a sad place to work.