Registration No: VBD 3988

This car is Faulty & Defective!

This is the 4th report that I'm submitting.
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We had to send the car to the Honda Service Centre TWICE within a month but the problem is getting worse.The second time we had to tow this car to the service centre at USJ Car Express at Subang as it got jammed in the middle of the Elite Highway at 8.45pm night on the 26th September which nearly caused the car to be knocked by the oncoming cars from behind!

This issue is LIFE THREATENING!!!

Now we had to send the car to the service center for the third (3rd) time as the problem is still there!!!

We don't think the Honda's dealer would be able to solve the problem as this car's gearbox and the hybrid sensor is already faulty and defective.

We demand that Honda Malaysia to replace us with a NON-HYBRID City 1.5L V variant as this current HYBRID car that we are using is already DEFECTIVE & FAULTY!!!

This car is only 8 months old with the mileage of only 18,000 KM but the gearbox and the HYBRID SYSTEM is CONFIRMED TO BE FAULTY.

No point keep asking us to send this car back to your service centres. It won't solve the problem. It is so stressful and suffering having to keep sending the car back to check and repair, and came back with a bigger problem!. It is a waste of our time, energy and transportation money.

Please arrange your for your authorized personal to call me ASAP!

TOP URGENT!!!

Note: Pls refer to attachment of the invoices for the details.

Furious!

H/P: 201 3268

Car Registration No: VBD 3988
Registration Date: 25/01/2018
Engine No: LEB 16601715
Chassis No: PMHGN 7640 JD 101727
Selling Dealer: HZN Cars Sdn. Bhd.(Glenmarie, Shah Alam)

This car is DEFECTIVE!

The car was supposed to be handed over to me on the 29th January 2018 but was being delayed to 1 week later due to a "programming issue" according to the sales advisor Mr.Mac of HZN Glenmarie, whom is also my neighbor who attended to me in the whole process of purchasing this vehicle.Please do take note that he had done his job and we appreciated his effort.

The real issue here is the CAR, not your sales advisor or the service centre.

For the record, this car is driven by both my husband and me. Our nightmare began on the 27th August 2018 when one day during driving along Klang Utama, the car suddenly slowed down, and all the warning indicator lights appeared on the speedometer. Although low in power, my husband managed to drive the car to the nearest service centre which was Tiong Nam at Setia Alam.

After checking, Tiong Nam said it was the gearbox sensor issue and that they would replaced a new one under warranty. We got our car 3 days later, and the advisor even assured my husband that this problem would not re-occur since they had replaced a NEW sensor.

This problem re-occurred after almost 1 month later when my husband was driving this car on the Elite Highway on the 26th September night at around 8.45pm. He was driving in the middle lane at around 100km/hour when the gearbox bounced and the car jerked violently! The car was nearly knocked by oncoming cars from behind! This time this car had to be towed away! My husband was so terrified with this whole episode that he is considering of making a police report now.

We have completely lost confidence in this vehicle and we want it to be replaced with a NON-HYBRID 1.5L V model.

I urge Honda Malaysia to call me ASAP!


Furious!

012 201 3268

Car No: VBD 3988
Registration Date: 25/01/2018
Engine No: LEB16601715

This hybrid car is defective and faulty. At this point of writing, I had sent the car to the service centre for the 3rd time!

Please get your authorized personnel in-charge to call me at 012 201 3268 ASAP!

It's Top Urgent!