I am the owner of Honda Civic Type R which was purchased in Dec 2018 and was collected only 23rd Jan 2019 from USJ Honda show room. I would like to highlight some of the serious issues which I faced these few weeks with Honda. My car mileage is 6383 KM as of now & was sent for service(10000 km) on 30 Sept 19.Service was done & my car was returned. Car is seldomly used as you can see the total mileage is only 6383 KM for 10 months. This car is not being modified on any parts of engine & exterior. It’s a standard Type R.
On 17 Oct, when I was about to take out my car, I found that the clutch was not working and I managed to slowly drive to the Honda service center at Botanic, Klang. I left my car at the service center for them to diagnose the faulty. Once complete, I was informed that the clutch plate burnt by the foreman in-charge (Veera). I was so surprised to hear this as the car is still new & mileage is low & the clutch already having problem. So, I told them to proceed to repair as the car is still under warranty. Adding on to the surprise, I was informed by the Honda Malaysia service advisor that these faulty are not covered in the warranty. The faulty parts were Bearing Clutch release, Flywheel compression, Disk Comp Friction, Disk Comp Pressure & Flywheel. The total cost for repair, RM 9293 was advised by Service Advisor.
Here, I would like to have clarity on the items listed in the warranty. How would you justify that these are the items are not covered in warranty? Is HONDA trying to say that this is under wear & tear condition ? Even if its under wear & tear, how could a car which just completed the first service would encounter these type of issues ? What was the service done during the first service ? If there was any issues how come it was not troubleshooted earlier during the service. So how was the service done ? Are you telling me that when these items have faulty , it will have immediate affect before any sign that its getting spoiled ? I am also the owner of a Honda Civic & Honda Accord which is now more than 5 years in use. I did not encounter such issues in these cars. I have also spoken to some other Type R users who even have modified the car but do not have these issues. I am well aware that this modal is not assembled in Malaysia & that’s the main reason I need to know the reason behind this sudden faulty.
I am taking this matter seriously & I expect valid explanation on the above situation.