Scam and stolen Unacceptable service and behavior from Opodo travel agency and eDreams which are the same agency. They shamelessly mock people. It is not clear who is allowing them to do this. Is there a body to control them and punish them for their unacceptable behavior?

Unacceptable service and behavior from Opodo travel agency and eDreams which are the same agency. They shamelessly mock people. It is not clear who is allowing them to do this. Is there a body to control them and punish them for their unacceptable behavior?

I am writing to bring to your attention the unacceptable service and treatment I have received from the travel agency, edreams.

Founder: Javier Pérez-Tenessa
Parent organization: eDreams ODIGEO
CEO: Dana Dunne (Jan 2015–)
Founded: March 1999, Silicon Valley, CA
Headquarters: Barcelona, Catalonia, Spain

Despite canceling my flight and requesting a refund, I have been subject to endless waiting and no communication from the company.

I had booked a flight from Boston (Logan) to Turkey (Istanbul) with a booking ID of 8322282033 and an airline booking reference of 3ERNYM. The flight was scheduled for Wed, Dec 1 '21 - Fri, Dec 10 '21. I had paid $1500 for this ticket.

Despite the fact that my refund status is "finalizing," I have not received any updates or communication from edreams. I have made numerous attempts to contact the company, but to no avail. I believe that this is a clear violation of my consumer rights and I am seeking legal action to recover my money and hold edreams accountable for their actions.

I would appreciate your assistance in this matter and would be happy to provide any additional information or documentation necessary.

Thank you,
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