I lost my service 2 1/2 weeks ago so i contacted Hughesnet and received a person from overseas in who I could barely understand they seemed kind enough at the time...they promised a technichian would be out to see me within a specified time...the time arrived for the tech to come and no one called or left any messages on my voicebox...I called hughes again same thing happened again 3 times ...i asked to talk to someone in the United States and was told that was not possible...I finally had a tech contact me andcame by but he was not able to correct the problem...it took several days for a tech to arrive and he said the installation had been incorrectly installed, however he was new and was not familiar with the dish I had so he took 2 days to get my service back online...needless to say I am very upset with hughsnet service and am looking forward to fulfilling my contract so I can change providers...if you desire a good service don't use Hughesnet!!! I promise you will be disappointed in the long run!!
MGS

Just a thought here but when you enter into a contract it is an agreement between you and the other entity to BOTH fulfill an agreed upon service. You agree to pay a set price for for services that are stipulated in the contract. Well, they agree that they will provide that service as stipulated in the contract. If they do not provide the service as stipulated, or in a service agreement, as "advertised", then they are in breach of contract and you have they option to nullify that contract and seek regress.
You might want to look at the "service agreement and see if they have done everything that they have promised. If they have not, then you don't need to continue to pay for a service that is not what you agreed to. Simply go to www.scribd.com search for "contract nullification" template input the information specific to you and have it notarized. Then send them a copy and wait for them to respond. If they do not respond nullify the contract and stop payment in a time that is specified on the nullification notice and you are perfectly legal and just in doing so. Be warned that they will try to use all kinds scare tactics and official looking legal notices to intimidate you. Check with a lawyer before doing this so you are compliant with the laws in your state. Good Luck.