I’ve had my Hughes net modem unplugged for several days. Today I checked my usage (because I’ve expected something was wrong for several months) and sure enough, it says I used 10gb plus some of my slowed down gbs. How could I use it if the modem was unplugged? I feel that I have been being robbed of my data for several months/years now. You can’t use it if it’s not powered! Help!

I am extremely disappointed in Hughes Net. I live in North Port, FL and had lost power from Saturday Sept 9th, 2017 at 6:00pm until late Monday night from Hurricane Irma. When I went to go pay bills on line that were already due I noticed my usage was at 7%. My usage had reset on Sept 9th, 2017 and I could not understand how I was down to 7% when I had no power. I called customer service that did not help me at all and began to tell me how I need to look on line to monitor my usage. I repeated myself again and again explaining I am in North Port, FL and lost all power because of Hurricane Irma so I could not have used the usage. Again, Hughes Net customer service was no help. Instead they told me to unplug my internet and leave it off for 4 more hours in order to see if something was wrong with their equipment. I was shocked since I haven’t had anything for days and they now want me to go without internet again. All said and done nothing was resolved. Customer Service said they would give me extra tokens, which is from 2am to 8am only and not replace my anytime allowance which is between 8am and 2am. You had many internet companies giving free hot spot service to non-customers and my internet company didn’t even replace my usage that I never used. I will tell you they did withdraw my money to pay the bill on Sept 9th, 2017 with no issues. Hughes Net is not about their customers, shame on you.

Sloppy and hurried install kepet Back of Modem away from Me a PC desk I did not see that it was NOT a wireless Modem,also service is Very Poor I do not want A refund Just let Me Go on next Billing cycle PLEASE Was a Former Telecom tech And I Installed Hsi Would Have Been let go for this Kind of trickery