After being a victum of identity theft. I leaned I had to protect myself police and other agencies and banks are overwhelmed.
When I got my new Huntington bank debit card and credit cards I used taped to block out all my information name, card number etc. So servers and other vendors would not be able to copy any of the information down.
If I needed to make a purchase on the net I would wait till I got home. Where I made a copy of my debit and credit cards which shows all the information, prior to covering them up.
On the cards themselves I wrote turn on card. I would turn on and off my card at different times of the day to try and stop the theft of my accounts.
At 8.00 pm I literally turn off all cards so they can't be used from 8 pm to 9 am the next mourning.
I though I was doing good until the other day a waitress who knows me laugh and said. I know you trying to protect yourself but it doesn't work does it .I said what do you mean and she should me my receipt and on the receipt was my full name.
She then got on her phone and put in my name and you got it. My home address, phone number and every thing showed up. It's time that banks stop allowing peoples full name to be displayed on the receipt when making purchases . It only helps the criminals to seal our identity.

I had a terrible experience with Huntington, I had over 15,000.00 in my bank accounts with Huntington.. I came in to transfer $6500.00 to my son in Indiana. He needed to purchase a car immediatly, due to his failing. He was stuck more than 100 miles from his home, with a car that was UNdrivable, his car full of his tools for work. I went into Huntington to make a immediate transfer while my son was waiting in car dealership, trying to purchase a new car. Rudely the woman who works at Huntington I think her name is Michele in Algonquin would not take my 5 drivers licenses. 1 that was renewed online but never recieved from state of Illinois due to covid My license was valid. It was renewed. .I also had on me 4 old drivers licenses in my wallet from 20 years All of them I tossed on desk, while cussing her out. Huntington would not let me wire MY MONEY TO MY SON. She told I could take $400 out of the ATM. Snidely with a smerk on her face, like she was almighty god, HUNTINGTON HELD MY MONEY FROM ME, ALL CASH THAT WAS IN THEIR BANK. THEIVES!!!! I had plenty of proof that it was my account including their debit card. THIS BANK POLICY IS ONLY A WAY TO HOLD PEOPLES MONEY, They know that The state has extended the Drivers License renawal due to covid January of 2022. With all this I had to transfer the money through PAYPAL with over a $300.00 charge for doing through paypal. Huntington should pay the fee, cause they wouldnt release my CASH TO ME!!!!! BAD BAD BAD CUSTOMER SERVICE!!!!! HUNTINGTON RIPPED ME OFF CAUSE THE WOULDNT RELEASE MY CASH CLEARED CASH!! RUN RUN BANK SOMEWHERE ELSE!

I reached out to loan officer at Huntington Bank in Columbus, Ohio upon a recommendation of my builder homes construction to get a loan construction for a first-time home buyer. The first time I contacted Huntington went well. The supporting documents and information such as paystubs, w-2, etc. were submitted on time 04/26/20. Unfortunately, 03 weeks later the house did not fit on the land chosen, so we started process from zero with a new loan and moving forward with contract for a new land on 06/11. Along this process I did two extension to close on the land because Huntington bank was not ready, Loan officer wrote me on 08/20/20 that appraisal was not ready, but the appraisal was ready on 08/11 submitted to the bank. Currently loan officer failure to process the appraisal on time, in additional to failure to provide clear guidance loan with FHA and to close the loan for been ineligible for closing.
The bank lack of interested in my case and lack of empathy for my case was appalling.
Even dough they made a mistake it is clear to me that Huntington discriminated Latinos and minorities.
Please be aware the fair lending case is open, and FHA is ongoing and further litigation will follow suit.
It took over 90 days to tell me that I did not qualify for the loan based on something that should have been discloses on day 03 of the application process and when I asked loan officer ** what is the nature of delay I do not really know what was loan officer answer. Unacceptable are all levels. In addition I did not authorize to pull my credit report 04 days (08/24/20) before they denied my loan, affecting my score.

I reached out to loan officer at Huntington Bank in Columbus, Ohio upon a recommendation of my builder homes construction to get a loan construction for a first-time home buyer. The first time I contacted Huntington went well. The supporting documents and information such as paystubs, w-2, etc. were submitted on time 04/26/20. Unfortunately, 03 weeks later the house did not fit on the land chosen, so we started process from zero with a new loan and moving forward with contract for a new land on 06/11. Along this process I did two extension to close on the land because Huntington bank was not ready, loan officer wrote me on 08/20/20 that appraisal was not ready, but the appraisal was ready on 08/11 submitted to the bank. Currently loan officer failure to process the appraisal on time, in additional to failure to provide clear guidance loan with FHA and to close the loan for been ineligible for closing.
The bank lack of interested in my case and lack of empathy for my case was appalling.
Even dough they made a mistake it is clear to me that Huntington discriminated Latinos and minorities.
Please be aware the fair lending case is open, and FHA is ongoing and further litigation will follow suit.
It took over 90 days to tell me that I did not qualify for the loan based on something that should have been discloses on day 03 of the application process and when I asked to loan officer what is the nature of delay I do not really know what was loan officer answer. Unacceptable are all levels.

Extremely poor customer service via phone contact. COVID-19 is taking a toll on my finances. I was attempting to request assistance with skipping an installment payment for August. After 2 hours on hold, and speaking with 6 different individuals, I've reached my patiance limit. How does a bank connect you with the wrong department 6 times? My opinion is Huntington is intentionally giving customers a run around because they requested COVID assistance, and they do not want to comply. I was attempting to responsibly let the bank know I cannot make this months payment, but 6 employees would not document my info. SO, Huntington, here is your notice. I am skipping my August installment loan due for 8/10/20 for $208.00.

Kimberly Gehrke loan officer at Aurora IL, she was horrible. Her way of communicating throughout my whole process to obtain a mortgage loan was so horribly gone wrong. See I was working with a differ bank and was already pre-approved but they referred me to Kim because she would take care of me and would approved me for closing costs, which she did... but had me back and forth with papers to send to her, to sign the mortgage application, pulled my credit TWICE! Saying all I need is this type of Gross income, verified my job and hours and that would be it to obtain my loan. I gave her all she asked for.. until now..Case closed and moving from this bank. I would NOT suggest anyone go to Kimberly. very unprofessional. So much waste of time and effort

If you are looking to invest with Huntington Bank - DONT DO IT unless you want to loose money because nobody knows what they are doing and no direction at all. I had an IRA there SITTYING in the cash account for 6 years! Yes 6 Years! so you mean to tell me that every time they asked to look at investing my money they didn't notice this was just sitting there doing NOTHING! Then once I found that out I transferred my money to a reputable company to help me make money and they cant even transfer the funds when I requested. I requested all my funds go into a cash account to the new company can take over and they only sold one of my accounts so the other has since lost another $6-7 THOUSAND! Then they wonder why I will not give them my other money to invest because they have no idea what they are doing and all they are trying to do is meet the quota and that is all.

I have bank with Huntington for years and work full time and went in maternity leave in December 2018 back in April 2019 and ever since I have had problems, Before maternity leave I used the 24 hour grace before payday without problems but now even though it shows on my account a deposit every two week on the same day religiously they will not allow anything, declined even over a few dollars. I will be switching to a new bank this week, tired of their crap.

First interaction friend with the same last name took me with her to open an account- Michelle's behavior was weird, one minute it was like the two of them were old friends, the next, she couldn't remember the chics name, or who was opening the account- First meet and greet not impressed.

Second encounter - needed a temporary atm card-she provided me a temp card- it didn't work, I failed to try it on the spot, so had to come back days later - Michelle issued me an new atm temp card it didn't work , the atm machine wouldn't read it. So I went back to rest pin--she issued me a new card- it didn't work- not her fault cheap faulty card, ...finally after multiple cards she was able to get it to work, HUNTINGTON train staff to have employees enter their pin on the keyboard not give verbally and have banker repeat their pin outloud, It's bad customer service for the banker to come out to the ATM announce your pin outloud for the 3rd time, and repeat it.. thanks for memorizing my pin after helping multiple customers after me- its just bad banking mojo let customers know you memorized their name not pin.

THIRD and DONE: When I sat back down at her desk, she was like sorry not sure what the issue is but kindly let me know she left my information screen open while she assisted the next customer. Well maybe leaving my customer service screen open is how you deposted $1426.25 at 18:47 into my account-because it couldn't have been the atm which never read my ATM card?Operator HBO1260. Do you think MR B. R wants his money.. and I would like my balance to state what I have earned not what your mistakes have granted me.. from not following protocol. Michelle really, do you need to share ones banking with others.
HUNTINGTON SHE HAS GOT TO GO!!!!

If Huntington Bank refuses to help customers with Zelle transfers that turn into scams (yes, sometimes people you know and trust don't turn out to be honest), why don't they address this in their Security section of their website. In reviewing complaints against them, this seems to be a big one, yet they do nothing to make the consumer aware. They have a huge security page on their website but no one does it warn you against using Zelle, why? Because they make too much money off of it and don't mind that they take advantage of their customers. We have had this same issue with USAA and they took care of it in 2 days, Chase took care of it for my mother instantly. Obviously Huntington is more concerned about their bottom dollar than taking care of a 20 year customer.

Your customer service number 800-480-2265 software and prompts have changed and DON'T WORK!!!! I've been using this number to keep track of balances, recent account activity including deposits for several years. However today I tried to connect and your software continually malfunctioned. First I was asked if the number that I was calling from should be used to look up my account? I replied YES! and the same request was repeated but my increasing louder YES! was ignored. The question was repeated and this time I hit the number 1. I was then asked for my SS number which I entered from my phone touch tone pad. The number did not take and I was repeatedly asked to enter it one number at a time which I did several times. I called my local branch and was told that I was the third customer today to call with problems on your system. It was suggested that I call the number again and if it still was acting up dial"0". I did this a few times and nothing happened. I have no idea why the system that has worked for years was changed, modified, or updated to the piece of crap that I dealt with today. I was also quite disappointed that you have no customer service number that connects to an actual human being. No customer service is unacceptable.

I am attempting to assist my 86 year old father (who just got out of the hospital this last week) in closing a 'line of credit account'. This account was with First Merit bank and was bought by Huntington. When this happened my father attempted to close the account (which had a zero balance) but Huntington told him that he could not close it, but it was the same as closing since the balance was zero. Now he can not sell his home because this line of credit holds a lien on the property! He has a balance on the account due to two years of account fees being assessed. The worse part is that when I called Huntington, they told me the quickest way to close this account was by going to the local branch. So I called the local branch on Friday, and the young man was helpful. He looked up the account and gave me an appointment for Saturday morning, and said to show up with my father so they could complete paperwork to close this account. At the appointment the lady told us we would have to pay $120 to close the account because she did not have the authority to waive the fees. She gave us the option of returning on Monday and meeting with the branch manager because he could waive the fees. Even though it meant another trip to the bank for my father (which is very tough on him), we agreed to one more trip in order to get the $120 fee waived, and she said she would advise the branch manager that we would be there on Monday. When my husband took my father on Monday, the branch manager indicated he was unaware of the situation and was basically too busy to deal with it today, but he would look into it and my father could return for yet another visit to the branch later this week.
UNBELIEVEABLE ! It would have only took him five minutes to look up the account and resolve this issue, but he just had excuses!, He had 'money to transfer, employees that had called off' and he was just too busy! SO - my father gets to make yet another third trip to the branch and MAYBE it will be resolved, but maybe not. In the meantime, he can't sell his home because of this $120 balance and the lien it has on his property. I understand that Huntington is not motivated to CLOSE accounts, but believe me, it would have benefited them to assist this elderly gentleman, because I will tell everyone to stay away from HUNTINGTON BANK!

Went to ATM last Friday June 29, my card got stuck in the ATM, it didn’t say out of order or anything, there was 2 tellers in the drive through box, I backed my car back and went too the drive up window, told the teller my card was stuck, she asked for ID gave her my drivers license, she had got the card out and she’s looking at the license ad looking at me she then ask if the name was the same on the card and license, told her yes she shock her head no, I said just give me my card, she disappeared for probably 5 minutes, she then pointed to the bay where you send money through but card was not in it, she also was tapping up money and I was still standing there waiting for my card and drivers license, she was playing with me and I don’t like it, guess I look younger than 54, and I have more than 50.00 in your T account, her name was either Brandy, or Carmelita, manager name is Jacqueline Truitt,

Apparently they charge late fees in a sliding schedule. When they took over First Merit they also change account numbers on all accounts so my auto payments were all rejected w a no account number error. So once I finally found out all my payments were applied for the previous months setting me behind monthly for months. Each time they charge a $25.00, next time it's $50 then $75, $100, $125 and so on. Never disclosing the fees like that in the statements. When I finally caught in to their screwing me they said it gets added to end of loan so doesn't show on statement. Is that even legal wtf! Crooks.

Whenever I go online, I have to get a phone call or email with a security code to get into my account. This is ridiculous. I was told how to avoid this but it still happens when I clear my cache out of my computer. You should give your customers the choice if they want to do this or not. I have complained to everyone. When my checks are all used up I will be going to another bank. This is ridiculous.

I have banked with Huntington for more than 30 years and have enjoyed banking with them until the past couple of years. The bank located on Northland Blvd, Cincinnati, OH 45244 is REALLY bad. They are not friendly and they continually mix up my account with my sisters account who has my name on hers because she is a widow and I am her closest relative. This last time they made an error they put her deposit into my account. And when I called to let them know they became very defensive and blamed my sister for not writing down her account number for the clerk - who didn't ask for it. My sister had asked for a deposit slip for that purpose but was told Huntington went 'green' and did not use deposit slips anymore. I, however, can still get them at the other locations I use. Regardless, IF they need the account number then they should provide a slip of paper of some kind to write it on. Really frustrating and ridiculous. And of course there was no apology. I will be taking my business elsewhere.

My experience was with the north Barrington branch. My advice is find another bank. The tellers are polite. The Bank manager disregarded court orders to uphold power of attorney orders from Cook County Illinois. Instead, the manger took into her hands to close accounts. Funds were dispersed to a documented ward of the court. This disregard caused additional attorney fees. Not only account issues, but also they opened a charge card for someone that was known to them to have cognitive disability. This account took longer that it should have to close. Now they are still charging fees for late charges on an account that should have never been opened. The manager did not return phone calls. This banking situation was very poor.

I haven't had Huntington too long. Previously, I was with our Credit Union for 29 until they closed our branch and they are in another state. I have had maybe 2 over drafts within those years. I have had more than that here within a year of service. Today just got my goat. Monday, I checked my account and it read -$43.00 over drawn which I ignored. WHY? Usually the next day I have another amount which in this case was $78.00. I transferred funds from another account, Monday, just to be sure. $324.55. Which, after I a charge of $62.00, left me with $17.00. The deposit should have made it $341.55. SURPRISE!! SURPRISE!! It is now reading $200.10. There were over drafts. FROM WHERE. The only reason I get them had to do with incorrect balances on my accounts. It had gotten so bad I keep a note book listing EVERYTHING from deposits to withdrawals of any kind. Friday, I had a positive amount, Monday a negative. Tuesday, it was positive. I use the account based on what my account reads. either on my mobile phone or computer. I do not even know what or how I was overdraft!! I just know I am $141.45 short and do not know how!! Each overdraft happened this way. I check my account before I spend anything. Overdraft today. plus amount the next day. I do not get it.

Was with First Merit for over 25 years and not one issue. Since the merger I have had nothing but issues. Besides the extremely long wait times to talk to someone on the phone, i get different answers every time I do finally get to talk to an actual person. For example, I have 2 checking and 1 savings account. Received 1 debit card and after waiting on hold for over 2 hours to find out where my other card was, I was told it's in the mail. A week later when I still didn't receive it I called again to wait on hold for roughly 45 minutes to be told they didn't have the right address, which makes absolutely no sense, so they said they fixed that and my card would be in the mail. Over a week later and still no card, I call once again. This time I was told I don't have the card because I never ordered one!!! Ultimately I finally received the card within a week after that last call. Then my direct deposit paycheck never made it to my account. Huntington claimed we did not have to change our account numbers for direct deposits or auto pay from out accounts but this turned out to be not true. Half of my auto pays worked..and when my place of employment wired my check onto my account, Huntington charged ME $15 for this transaction! Yesterday I had to call these idiots again due to wanting to pay off my credit card through them. I was told they could not do this over the phone and i would have to go to a branch. Once at the branch I was told that I have to call that dreaded 800 number to do that. After a minor meltdown they ended up calling the 800 number themselves and managed to take care of that for me..but when I got back home to check that everything went smoothly, those morons once again screwed up and pulled the payment from my daughter's account...and they even had my license! Most incompetent business I have EVER had to deal with and I am extremely disappointed and uncomfortable with them handling my money and bills. Currently I am trying to mentally heal from this whole nightmare and am looking into other banks. And Todd the call center manager was no help at all and extremely rude. His favorite line is.."I can't answer that " when I kept asking how all these mistakes are possible. It's unfortunate Huntington that you took a opportunity with this merger and flushed it down the toilet and disappointed thousands.

Huntington screwed me up by not honoring 24 hour grace. I have banked with them for close to 30 years. I occasionally used the 24 hour grace the day before my check is deposited. When it denied my card at the gas station I was 2 hours from home. And had to wait 1 1/2 for the bank to open just for them to tell me they couldn't help me. I am getting another account at another bank and closing this account.

Customer over 6 years, before 24 grace. 24 grace does not work at huntington. it is a scam. Large amounts, small amounts, checks or debit they have NEVER covered ANY amount for ANY ITEM and returned every one for large fees. I'm told they dont cover returned items but yet they are the ones who decide to return the items! Then I'm told you have to have the funds in the account to use 24 grace?! Then why the F would I need 24 grace if the funds were in the account?! Jeremy from the call center told me today that I should cancel my accounts!? After a branch manager begged me to start using the accounts again. LOL! Huntington is a joke!

They will not let you close an overdrawn account they literally will tell you that you cant close the account and they just keep charging you every week. They are slow, the whole reason my account was overdrawn was because they failed to notify me in a timely manner and the online system is slow as well. Since i have been there , there has been nothing but headache. they work against you not with you . my suggestion is to stay away from this bank , they are terrible. I am going tomorrow and closing the account, i dont have time for leeching.

The whole reason we moved to Huntington Bank was to take advantage of their 24-hour grace period to clear up overdrafts. Our first 6 months with the bank we had a couple O/Ds and made a deposit within the 24-hour timeframe, and thus had no O/D fees, which rocked. Well, the bank has since decided to return our items instead of over drafting the account. And guess what, there is no grace period for returned items. Just a $37.50 fee. It's completely at the bank's discretion to choose whether to O/D the account or return items. Of course, they don't tell you that when you're signing up for an account. They just tout the benefits of the 24-hour grace without providing details about the caveats that allow them to charge $37.50 return fees, based merely on their whim. I feel like I was lured into a fraudulent scam by choosing to bank with Huntington. I mean, I hate O/D fees, which is why their 24-hour grace was so appealing. But it's hardly real. I mean, maybe if you're lucky. And they feel like it. At least other banks are upfront about their process and fees for returning and O/Ding items. So just know that if you bank with Huntington and think you have 24-hour O/D protection.... well, you might. But you might not. And they won't tell you til the fee hits your account.

Terrible bank, not enough time or space to list everything wrong with this bank. I'll be closing my account t in the a.m.

I recently had my debit card hacked and purchases were made on it from out of state. In order to slow the process of paying me back, they require you fill out and fax a 2 page detail of the fraud in paper. You cannot scan and email you must go into a branch. From there it goes to their research team where they say it can take 90 days until they come to a desicion! Putting the burden on the customer to cover fraud is unacceptable and no other repeatable company or bank has this poor of a policy. Do not bank with them!