To whom this may concern,

I have just gotten off the phone from an extremely rude and unprofessional Hydolyze & Bellaplex customer service assistant who keep talking over me and who could not seem to find the correct policies I was to adhere by. In the end as she would not listen to what I was trying to explain to her, I simply had to hang up as I was getting nowhere.

I do not believe these products work for me as I have seen no results, however as a Risk Free Trial I certainly will not be paying for these products that do not work so I attempted to cancel my order and return the products. I asked the customer service assistant to send me a pre-paid postage bag for me to return the products and although she could not find the policy anywhere to clearly state to me saying it has recently changed post me ordering the "risk free" products she still insisted I would be charged if I did not return the products.

I urge anyone thinking of ordering these products to reconsider, this is a scam and a great way to try and get money off people even if they don’t believe in the product. This is false advertisement and unethical.

As for the way this “customer service assistant” handled this situation – you should be ashamed of yourself and should be given a warming for extremely poor customer service and tarnishing your company’s name even more.

I will not be paying for these products and that the bottom line, if monies are taken out of my account I will advise my bank and fair trade that it is fraud and your company will be investigated further.

Unimpressed,
Mariana Chappell
(just so you know exactly who submitted this complaint)