Dear Sir(Sekhar_e),

We are sorry to hear your experience. Request you to share your policy details with us.

Alternatively you may also post your concern along with your policy details on http://www.iciciprulife.com/ipru/GrievanceRedStep.jsp?step=2

Request you to quote the reference number 003579_ j whilst sharing the details. Post receipt of the requirement, our representative will get in touch with you within 48 hours.

Regards,
ICICI Prudential Life Insurance

Hi, Few days back, a rep from icici pru called and told that i can reinstate my lifestage pension policy as it is eventhough i had delayed the second premium for few years. He had promised that same exact policy would continue and with the same policy number even after i poked with several questions. He also told that 3 premiums(not 3 years) including the already paid premium is the only necessity to fulfill locking period. To my shock, during my conversation with the risk investigator, i heard that they're using my cheque for some other plan called Guaranteed savings. I had never heard about it until then and it apparently has an insurance portion also which i dont need as i had better ones. Also, i was completely not aware of the structure of Guaranteed savings. And the locking period is something like 7 years, which i am completely unhappy about. This pushed the trust limit. I cannot trust the words of reps anymore.

Dear Ma'am (Sadhna),

We understand our representative has contacted you and resolved your concerns to your satisfaction. Accordingly an email communication has been sent to your registered email address.

In case of any further assistance, please contact us on our toll free number 1860 266 7766 or write to us at [email protected].

Regards,
ICICI Prudential Life Insurance