Ideal image does feed on the client's insecurities with lies and pressure to get clients to make quick decisions. They are truly a predatory company. In addition they do not want to perform the services. After saying multiple times I wanted an appointment in the near future they took over 2 months to schedule my appointment in April and when the appointment finally came they canceled it.
My next appointment was 5 months later in September. I tried to cancel the service but they have a no refund policy. I made it clear I wanted to cut all ties with them last year and was subsequently charged a yearly membership fee of $299. The service I finally received did not show substantial results. I have a friend that received the same service without good results.
These people are crooks & they steal money.

I African American woman who had a problem with excessive hair growth under my chin a little on my upper lip. I was told by the consultant Tia that I was and ideal candidate. The first treatment went great hair was removed but came back after 2-3 weeks the second treatment horrible no hair lose like the first time or maybe the first time they shave your face to make if look nice. I had never shaved in my life now after 4 treatments they want me to pay 3000 dollars when I was told 9 treatments for 3700+. Now they say you paid for 5 treatments and 4 free touch ups.... Touch up what the whole face that u ruined... They have personally put the nail in my coffin and signed the death certificate. I can't believe they are doing this to women I use to be a pretty girl now people look at me and question my gender. I do t even know if electrolysis is a option😓😓😓😡😡

I was scarred by Ideal Image in Boca Raton Florida. The laser hair removal and the procedure never stopped the hair growth. I left the place being worse off then when I started treatments! Whenever I was followed up with Ideal Image, they were quick to blame everything and anything rather than take responsibility. Beware!..

Here's my story:

My roommate and I were very excited to get laser hair removal so we searched for a bunch of place in Sarasota & Bradenton. We wanted to go to a place with reputation because it is our skin and health what we were going to deal with. After looking around we found an Ideal Image office in Bradenton, FL (the one on University Parkway). I was the first one to get an appointment so I showed up and met with Danielle, the sales rep. She pretty much sold me on the idea of signing a contract, which she never explained in detailed. She said so many good things about the company and their laser but she avoided main points in the contract and of course hidden charges. She even got me a loan for $5000 with Chase...I was never informed of that either. When I went to my first appointment, the laser specialist was rushing, didn't care about doing it right and in detailed. Also, the laser damaged my skin. After this horrible experience, I decided to cancel the service but Ideal Image refused to do it. They even declined to reimburse me for the treatments I hadn't even received yet. No matter what I said, they declined to send the money Chase paid in advanced for the treatments.

Due to their reluctance, I decided to file a formal complaint with Chase. Chase spoke with Ideal Image multiple times and at the end Ideal Image said that they will reimburse the money for the treatments I didn't use. When I called Chase, they said that Ideal Image reimbursed everything but $680, which they claimed they charged me for the first treatment. I was very upset and faxed them copy of my contract, which stated my first treatment was only $187. Chase agreed with my claim; however, they said Ideal Image said that because I cancelled the contract I was not eligible for the discounts anymore so they decided to charge me full price. After dealing with Chase and Ideal Image for a month and a half I gave up and paid the balance in full. I have never been so disappointed and upset with a company as I was with Ideal Image. I will never recommend or even consider going back. I understand that Ideal Image is a franchise so every owner is different; however, Corporate should not let these kind of people run under the business name. I was scammed and now I have a horrible image of the company. Of course my roommate never went to her appointment...

Contact: [email protected]

We apologize that you did not enjoy your experience with us. Ideal Image strives to provide the best customer service to our guests. If you have any questions or concerns, please feel free to contact our Customer Service Department at 813-286-8100 so that we may work to improve your guest experience.