I paid a port tax of $598.00 on 9/23/2011. When we found we could not schedule a cruise I phoned and ask about a refund of my port tax. Since no cruise had been scheduled I was told I would get my refund. I must request it in writing. I did this on Oct 17th, 2011.
Nov. 28, I called a inquired about my refund. Spoke with Leah. She said I should expect my check soon after Dec. 19th
Jan. 6th 2012 I called again, this time I spoke with Jennifer. She did not know why my refund had not been sent, but she would see that it go out Mon, the 9th of Jan.
Today Jan. 18th I have tried to call twice and both times I get a message that I would have to call back at a later date.
My Father taught me as a youngster that a liar is worse than a thief. These people are both.

Many apologies for the delay in receiving your refund. Have you received it at this point? If not please allow me the opportunity to look into this issue further for you. In order to do so I will need your customer PIN number and name. You may respond to me at [email protected]

Thank you,
Janet Meadows
Infinity Incentive Group