I was involved in an accident with an individual who was insured by Infinity Insurance on 4/7/10. Since the accident I have left daily messages for the claims rep assigned to my claim and never received a call back. After one week of daily messages, I left several messages for her supervisor which were never returned. I have decided to go through my own insurance company for repairs and have them deal with reinbursement from Infinity. What a nightmare company. I feel sorry for anyone who has to rely on this company to take care of them in a time of need. AVOID THIS COMPANY AT ALL COST!!

I too had an accident involving an Infinity Insured. It was a SUNDAY morning...I called my insurance, we agreed to let Infinity handle it. Infinity, Ms. Walker, NEVER RETURNS CALLS...neither do the 'others' that they say to call because she is 'unavailable.' The adjuster came on THURSDAY...broke the hood lock now it MUST be towed. He said I need a rental today (yesterday) I called Infinity...3 different people were 'away from their desks'. I left 3 messages this am. I am stranded now 24 hours. Seems that Ms. Walker is THE ONLY ONE who can 'make decisions' and she is never available. We all know that Insurance companies run the world...why do they rub our noses in it by being so rude/unavailable/ uncompassionate? I would NEVER choose Infinity and I will pass that along to everyone I know.