I was part of the income tax scam of instant tax services ..i still have a copy of my return

I went to instant tax service to file my 2010 taxes for year 2011 &was told id get an automatic 10$ on this card they gave me which I never got, I was also told id DWFINATELY get a loan. didnt get it.I was denied but they didnt have any explanation as to why. I see their commercial and they say "everyone gets a check" seriously thats false advertisement. this was the worst tax place. ever

I was a store and regional manager for a franchise owner of this company for five years and helped within their corporate office as well. The main location in Dayton allows and ENCOURAGES this. All of those fees are refundable. The Service Bureau fee is to help pay their franchise fee to headquarters.

They have been filing taxes illegally and fraudulently the five years I was there, and this past year (I have friends who still work for them).

If the justice department wants to get hold of me for testimony against them, I would be willing to tell all that I know about how they run business.

They only use ADP to download W2's, otherwise they will get the company info and EIN off other websites (such as knowx.com) so they can file without the tax clients knowledge. When these offices are audited by the IRS they go in to files and print off system printed W2's and doctors pages that were supposed to have been filled out originally, then lie to the IRS auditor. They also allow all preparers to use each others log in information into their software so you never really know who actually filed their taxes. I ran across about 200 returns in just one year that I never touched. They actually gave my password to someone else, and the owners would come in after hours and e-file returns that never should have been.

I tried warning them the entire time I was there. I'm tired of seeing them rip good people off.

I went for the holiday loan that was advertised on the radio and after waiting 4 hours their website went down. There was no technical support to resolve the matter and the preparer waiting on me was rude and unprofessional. I called the corporate number and spoke with Miriam, a supervisor, who was unhelpful. I requested a manager and was told that she doesn't have a manager. I was told to goto a different location in another city. I explained that did not resolve my issue and requested the manager's name at the location I went to. She did not have that information and was not allowed to give out the owner's name either. I called to the location on V.Odom Blvd. in Akron and was told the manager would be right with me. The manager, Nathan, was the same unprofessional preparer from the previous night. After I explained my dissatisfaction, he stated there was nothing he wanted to do about it and hung up! I could understand if I was belligerent, but I remained calm and never cursed, the night before or during this phone call. What kind of a business or so-called business does this? Also, I have never heard of a supervisor not having a manager, especially at a corporate office. The radio add clearly stated that everyone leaves with a check, I did not. That is false advertisement! I called back to request a call back from the owner and found out that the preparer/manager is also the owner. Something smells fishy! I submitted a compaint to the BBB and on Instant Tax Service's website and am waiting on a response.

We have filed a lawsuit against Instant Tax in the State of Missouri. We are currently in the process of collecting information. We would be happy to talk to you. Please feel free to call us at (314)522-2312 or email us [email protected]. Our website is www.fortmanlaw.com. Thank you in advance.

The Owner/Manager of this location is very unprofessional and down right rude. I truly believe that his company is taking advantage of unsuspecting customers by overcharging for " basic" & "simple" tax services. They lure naive people in by misrepresenting their services. You are not gettting any added benefit for what they charge (astronomical prices)! Instant Tax Service is a scam in my opinion and they are ripping people off. For what they are charging, in excess of $250.00 plus, you can do it yourself or get it for free. Hell, what they are charging, you can have a licensed CPA (Certified Public Accountant) do for merely a fraction of the cost. I would not recommend doing business with a franchise that just pops up just in time for the tax season. They do not offer anything special for the price that they are charging that's for sure! Their staff is incompetent and unable to answer very basic questions relevant to taxes; not at all versed in tax advice. They basically talk in circles. Buyers/Consumers beware!! Please review all of the complaints on this message board as they all are the same and more than likely have a lot of validity!

We have filed a lawsuit against Instant Tax in the State of Missouri. We are currently in the process of collecting information. We would be happy to talk to you. Please feel free to call us at (314)522-2312 or email us [email protected]. Our website is www.fortmanlaw.com. Thank you in advance.