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Intelius

United States

Consumer complaints and reviews about Intelius

JULIA2216 Send email
 
Jan 4, 2018

INTELIUS CHARGES

I SIGNED UP FOR THE 7 DAY TRIAL MEMBERSHIP FOR 0.95... AFTER ENROLLING, I RECEIVED AN EMAIL INDICATING THAT THERE WILL BE A $7.95 CHARGE AND A $29.95 CHARGE...THIS WAS NOT LISTED WHEN I SIGNED UP SO I CANCELLED THE MEMBERSHIP IMMEDIATELY ......HOWEVER 7 DAYS LATER THERE WAS STILL A CHARGE OF $7.95 ....

I READ SOME COMMENTS ON THIS BOARD STATING THAT IF YOU CALL AND SAY " YOU WANT TO DISPUTE THE CHARGES" THEY WOULD REFUND ...I DID EXACTLY THAT, AND IT WORKED ..THE AGENT SAID SHE SAW THAT I CANCELLED THE SAME DAY AND THAT I WOULD BE REFUNDED IN 5- 7 BUSINESS DAYS ....I WILL BE CHECKING MY PAYPAL ACCOUNT IN 7 DAYS TO CONFIRM THAT THE REFUND WAS RECEIVED .
User927448 Send email
 
Apr 4, 2012

They're a rip off

Yes they have ripped me off. I went there payed $.95 then was charged $4.46 got nothing and found out I was charged $19.95 on 2/5 another $19.95 on 2/8 then another 0n 3/5, 3/8, and now 4/2, 4/3. I called several times even got a confirmation number still charged. Now I have a refund for 2 $19.95 charges but it seems I will have to fight for the rest of my money. I called and canceled in February, March and now twice in April.
I have had to cancel my card so no more charges can be debited from my account.
Yovish Send email
 
Mar 22, 2012

billing without providing services

THE SERVISE I RECEIVED WASN'T WORTH THE MONEY I AGREED TO PAY EITHER. LEFT ALONE THE EXTRA THEY CHARGED ME! "HOW CAN THEY DO THAT?" I DON'T KNOW. THEY DO IT, THOUGH. AND...SOMETHING SHOULD BE DONE ABOUT IT. MAYBE THE GOOD IDEA WOULD BE TO START A PUBLIC PETITION ON "CHANGE.ORG" ?
MXT Send email
 
Mar 22, 2012

billing without providing services

July 2011 I made a name search with a credit card payment $2.99, the information I got was out-of-date and helpless. Last week, I noticed a credit card auto withdraw on my bank statement $19.95 so I looked back to each monthly statements and realized I have been charged $19.95 since last July to now, I called Intelius, talked to someone in India, he told me there will be no more charge. How can they do that? How is public justice look at this?
Yovish Send email
 
Mar 3, 2012

billing without providing services

The problem with Intelius is that it does not provide what it is asked for. It tricks its customers into a long time "membership" without their consent. I took extra steps to make sure I do not become member. I checked twice on everything I ordered, but...it DID NOT HELP! Intelius tricked me anyway. I ordered ONE TIME "people search" for 39.99. Intelius billed me 10.99 instead, and MADE ME ITS MEMBER anyway! Sounds familiar? That's because, Intelius does it all the time: IT IS A FRAUD! That's all.
Yovish Send email
 
Feb 27, 2012

billing without providing services

Like other Intelius one-time customers, I was billed for the same service many times. This company advertises fake (not what they really provide) services and bills its customers over and over again. It is criminal!
Intelius_Customer_Support Send email
 
Feb 27, 2012

billing without providing services

It sounds like you have accepted the People Search offer that is advertised on the Intelius website.

If you still need assistance with your account please visit the contact us page on the Intelius website for a variety of options to contact Customer Support.

www.intelius.com/emailcontact.php

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