Order placed with Milly.com on 15th May and paid via international checkout. I paid for two items which were both in stock on the Milly website and for express shipping. I received an email yesterday (1st June) to say that one item not in stock and remaining item to be delivered today. As the two items in stock were an outfit I no longer wanted part of the order so attempted to make contact with International Checkout. They chat service was not available, the UK customer service line was closed (during office hours) and I have received no response to email sent either. In desperation I have contacted Milly direct who don't seem too bothered and just referred me back to International Checkout. I have not paid customs charges and have instructed DHL to return the parcel. I will not be happy if any charge is levied to my account and am unsure why reputable companies would want to use International Checkout as a trading partner? I will never again order anything from anyone who use this company. Total shambles and no communication. Order value was a lot of money too for a designer outfit. Shame on you Milly for using International Checkout.

I was looking for a headphone.I searched online and found one, which suits to my needs. However, the product was sold by Rockit, which is based in USA. They provide international shipping via InternationalCheckout. Even though the reviews about InternationalCheckout are all bad in review website, I wanted to give a try since Rockit integrated their shipping method to their website. I ordered the product with really high shipping cost and waited for the arrival of my headphones. 9 days after my purchase they updated my order status and told me that they talked with Rockit and will receive the headphone soon. However I have waited additional 14 days to have a status update. In this period all they have said to me was they are in contact with Rokit and it is on the way. Since I have lived in USA for 2-3 years I know that domestic shipping is incredibly fast. One days I opened a ticket to ask for status and they replied me with someone elses name like "Keng Lee." ( my name is different ). I suspected and thought something is wrong. I contacted with Rokit and ask them for resolution. They told me that they must have received in 9 days and send me Fedex tracking code. I started to think that they are fraud. If they have received why they wouldn't ship to me and give wrong information.
If I hadn't contacted with Rokit, they wouldn't have realized that the package was lost.
CS Manager of InternationalCheckout sent me and email and told me that my headphone are lost and they are really sorry and gave me two options: refund or re-order.
I asked them to re-order but ship with high-priority shipping for free. I asked this because I have waited for product for 1 month and I don't want to wait for another 1 month. It was a change that I have given to redeem themselves.
However, they just said that they cannot give free high-priority shipping and refund all the money back.

From all my experience I can say that it was the most disappointing shopping experience that I have ever had. Beware from this company. Also, to their partners they are frivolous company. Don't be partners with them.

In addition to all of this, please check below the comments. There are a lot of fake reviews which tries to cover bad reviews.

I placed my order on the 2nd of December.
From this time they are lying and gave false information.
I didn't receive my items. My purchase is 186 USD from Danskin and shipping is 61.01 USD .
I opened Dispute in PayPal to refund my purchase.
Hope they will help but it will take about 30 days.
Awful service and support.
Never will place my order with International Checkout.