We are dumping our membership after years of failure, after analysis, we would have been better off giving away our unused time at the home resort than depositing with II. Every exchange over the past years has not been fulfilled at any first, second or third choice, but at a desperation, last choice in a substandard room/location. It just never works.

I unfortunately agree with all of the complaints about Interval. Their selections for exchange properties are a joke, and the quality of the properties have gone way down. While vacationing at an exchange property in Vegas, I overheard the desk clerk tell a walk-in customer (ie; not a vacation exchange owner) that they could stay at this property for 45.00 dollars/night. Therefore, his stay would cost significantly less than what we pay for our yearly maintenance fees on our exchange property. Doesn't add up......we are very frustrated with the whole timeshare thing.

***DO NOT SUBSCRIBE TO Interval **** This company promises plenty but delivers nothing but hassle and disappointment... I inherited 3 banked weeks with interval International from a relative and just tried to book something, we were trying to book a vacation -- planning a year in advance, spending several calls on the phone with customer serv reps from interval we found nothing for Costa Rica, Buenos Aires and Rio De Janeiro, Sydney, Tahiti -- for the months of Jan-March 2012!! Even though their catalogue boasts thousands of resorts - this is not what it seems -- basically it is an operation that recycles unused timeshare days...it is a useless service unless one 1) Doesnt care where they go 2) When they go 3) care about the quality of the resort - perhaps best suited for retirees? (No offense) ... I have resigned to using interval international for work travel that I will be reimbursed for so i dont care where i stay...A piece of advice...use VRBO for condo rentals when you are looking to stay somewhere...the failities are much nicer, the rates better and you actually can book something wihtout hassle. It goes without saying that I am going to rapidly use up my interval internal weeks prob at second rate hotels in obscure cities for business travel and then cancel my membership.

We booked our spacious three bedroom Gold Point unit in Breckenridge, Co in October of 2011, and requested a 2 bedroom in Park City, UT for March 22, 2012. They had 6 months to find an exchange. I would think that would be more than enough time. They offered us an efficiency unit, and a one bedroom unit not on our requested time. However, they never failed to ask if we wanted to upgrade our membership. One person even asked if we wanted to bank our week in 2013. We ultimately changed the request to a one bed room unit as our flight day drew closer. We were desperate. We had flights booked and were locked into a specific time period. We called every day. Sometimes twice a day. Some people were helpful. Some barely spoke English. We wanted to know where we stood on the list, but everyone denied the existence of any exchange list. Also, no one would offer up information as to how many units Interval has in the Park City Area. Today our unit went back into the bank and we will search for a rental. We fly out this coming Friday. We are very disappointed with Interval. I think that something is amiss with Interval International. Not a happy camper.

Interval International failed to keep their word that they would notify us and provide 24 hours to accept a trade of our time share. We have lost our time share week as of this date. They said it was a computer error but they refused reinstate our week.

They sold our week to another person.

We have been Interval members for 20+ years and have never experienced any difficulty getting an exchange. Well, until this year. We deposited our Colorado 3 bedroom unit back in October and requested a 2 bedroom unit in Park City, Utah. They attempted to give us an efficiency unit. We are now 16 days from our flight and still do not have an exchange. We call every day and must again explain our situation to the Interval employee. They can't get us an exchange, but do their best in attempting to get us to upgrade our membership. We are very disappointed with Interval and frustrated with the process. I have a feeling that something is going on with Interval. It has all been very frustrating. We will end up renting some dump, while some family enjoys our three bedroom unit in Breckenridge. Not a happy camper. Not at all.

If your request to use a banked week from Interval International comes through you only have 24 hrs to respond, so if your away from computer for a few days you could end up in our potential delema. We have a request in for 5 different properties in Maui anytime in August or Sept. If it comes through we have to get DECENT AIRFARE not $800 plus a person. I asked customer service for a text message if we get our request, or cell phone call so we could stop whatever we were doing and make the 24hr deadline to cancel if need be, Sorry we can't do that. So now we are put in the position of losing another $139 to interval if we can't get resonable airfare. CAN'T SEND TEXT YOU HAVE GOT TO BE KIDDING ME!!!

We are in the same boat. We banked a 3 bedroom unit, requested a two bedroom and later discovered that they gave us an efficiency unit. We called Interval and they stated that they sent out an email about the exchange. We never received any email from Interval. They later cancelled this exchange. We are still hoping for a two bedroom. We do not trust Interval to send an email and call them at least once a day. We occasionally get helpful and friendly individuals on the phone and occasionally get individuals who are clueless. I have given up hope for this vacation. We are researching renting a place. So much for Interval.