I received a notice from the IRS that my 2012 1040 was incorrect. In that, I failed to declare income from an IRA and assessing me over $1900.00 in interest and penalties. On April 16, 2014, I filed a claim under the TurboTax Accuracy Guarantee as I had clearly checked the radio button stating I did not rollover the amount received. Per TurboTax instructions, I attached my return's data file and waited for their reply. I received a reply on May 6, 2014 denying my claim stating I had not checked the rollover button and even included a screen shot of my return showing the button not checked. I looked at the return myself in my file and saw the button was checked. I emailed my own screen shot of the return and asked for an explanation. I heard nothing until June 3 when I emailed again asking for status.

TurboTax referred me to their screen shot and again denied the claim. I also noticed the screen shot from TurboTax was for the "Home and Business" software version. I used the "Deluxe" version and I also noticed the file names did not match. This was NOT my return. I quickly pointed this out and they again replied the version didn't matter and they change the file names. They are denying a legitimate claim as their software was faulty. This situation is not unique to me and I hope there is a class action suit, somewhere I can join. I have been a loyal TurboTax customer for over 25 years but that ends now.