I agree that ISTA 's billing is out of wack. I live in Beaverton, Oregon. Our complex where I have been living 12 years now was taken over by a management company with an apartment manager that is clueless with every question being answered by "I will have to talk to my boss" We started having to pay water/sewer last year along with a lease agreement. When I inquired about the cost of the water/sewer, I was told it was based on square footage, # of bedrooms and # of people living in the apartment and she guessed it would be about $10-$15 a month and capping at $45 for a two bedroom; you can imagine my shock when I opened my first bill and it was $35! Querying other tenants with same apt configuration, but two occupants ( i am a single occupant), their bill is within $3 of mine consistently. Talking to management is like talking to a brick wall, talking to ISTA you get the same book answer, "based on square footage, # of bedrooms, # of people, yadada, yadada, yadada and when you query about the difference, they can't/won't explain why it is so out of wack, and they can't talk about other tenants' bills. I choose not to have a washer/dryer, use the dishwasher maybe twice a week, shower at the gym, low flow toilet and I have been doing this for years...not because I have to pay water/sewer. If there is an Oregon equivalent of California's Weights & Measures, I am going to check. I don't mind paying my fair share...but I can't wrap my head around the inequity ...AND I live next door to another two bedroom with a family of five. It makes no sense to me.