We have been calling them for the past 6 days, twice per day. the person answer the phone and telling us, there is a special person who handle the cancellation. we were told someone will call us. we have been calling again and waiting.... for 6 days, they never call back. I can't believe this kind of business conduct will happen in the United State. Please don' do business with them ever!!!!!!!!!!!!!!!!!!!!!!!

Joanne

I booked a home phone in iTalkBB in may,2016 in Vancouver, was told the price is $18.87 per month in first year, it is $28.87 form second year.
In July ,2017 ,I called ITalkBB service to cancel home phone service. I was told that I should responsibility the penal and she told me how about the penal is showing on iTalkBB website. The questioned that I fund the penal is only $99 declared on their website, but iTalkBB ask $120 and $99. I explained times but they were very rude and unreasonable . I called again and again,finally one girl said I am no fault and the penal would be only $99. Then she transfer to the girl who charge the cancelation, but she was very rude and insist request the penal $120 and $99. Also she said she is the last one for complaining , and she don't care about where or who I complain with. Different girls said different means. How can trust them? a very very bad company.
It is very crazy and unbelieved it was happened like this in Canada. It is unfair and illegal .

I booked a home phone in iTalkBB in may,2016 in Vancouver, was told the price is $18.87 per month in first year, it is $28.87 form second year.
In July ,2017 ,I called ITalkBB service to cancel home phone service. I was told that I should responsibility the penal and she told me how about the penal is showing on iTalkBB website. The questioned that I fund the penal is only $99 declared on their website, but iTalkBB ask $120 and $99. I explained times but they were very rude and unreasonable . I called again and again,finally one girl said I am no fault and the penal would be only $99. Then she transfer to the girl who charge the cancelation, but she was very rude and insist request the penal $120 and $99. Also she said she is the last one for complaining , and she don't care about where or who I complain with. Different girls said different means. How can trust them? a very very bad company.
It is very crazy and unbelieved it was happened like this in Canada. It is unfair and illegal .

Italkbb's customer service is extremely poor and make it very difficult for the existing customers to switch to a new phone provider. We are an italkbb customer and have called italkbb customer service over 15 times in 4 weeks to switch our phone number to Vonage(our new phone company). At this point, we are not successful. The response that we got is always be patient and wait for our call. But they never call. When we call them, they either provide the wrong instructions or repeat the "be patient" message. How can a phone number transfer takes four weeks and still did not get resolved?

My number transfer failed due to mismatched address. I called almost everyday. For over 3 weeks, Italkbb only gave me an address in TX and it didn't work. We finally requested to speak to the manger with strong words. Two days later, I called and got a telephone number for the number transferring level 3 company . My new phone company Vonage, and I had a conference call with the number transferring company . Vonage confirmed my zip code to be VA 22102, that probably is Italbb corporation's address. After making couple formal complaints through some organization. I believe Italkbb got the message. They now send one person dealing with my case one day before my number transfer is complete. Talking to the manger with strong word actually solve my problems.