Jack focus at bukit timah has the highest rate of transfer, please do not get new maid from jack focus as the new maid will be mixed with the rejected/transfer maid for 2 night and learn many stuff not to work ,not to cook, disobey employer with attitude, will drive you crazy that you will complaint to agency, they will trick you by saying send maid for counselling session, but each session the maid turn to worse, my last trauma issued was the maid cry and squat one corner as if you have abuse her, 2nd trick will used her head to knock her head on the wall as if you have abuse her, 3rd , she will threaten you she will jump if you don't transfer her, for employer like me, first take a video of her action or behavior , if you have cctv, report to police and lodge a police case and call mom to have a record in mom system so that she will not be able to transfer to another employer and earn extra agency fee. cos agent is very happy that maid rejected or transfer to earn extra money, for me case, my first Myanmar maid was very dirty, lazy, eat alot refused to do housework and cooking, in the end i rejected her and have paid another $800 for another new maid, within a week, this maid as takeb by another employer and agency earn 2k.

the 2nd maid arrived 1 mth later , this maid was even worse, attitude, want everything like bed sheet, t-shirt to be new, refused to eat food that doesn't suit her taste. threaten to die if you dont transfer her. i report to mom, mom advised is this maid cannot be transfer but to send back to agency to be send back to myanmar, this agents still want to sell her to 2nd employer, when i warn them that mom say she has mental issued. she has to be send back myanmar, agent made me to sign for maid lodging n accomodatin $20, still delay sending her back.

NEVER NEVER get your MAID from JACK FOCUS , or you will regret forever. Maid from myanmar doesnt know a single english, a few vocabury... doesnt know how to cook, do housework, everyday you need to repeated to tell get what to do.

This must be one of the worst maid agency I've been to , if not it's the worst. The sale supervisor, Lee Li Li is not only rude and unethical. She demanded a deposit when we wanted to have an interview with the maid without taking down our details or even explaining to us the procedure to get a maid . When we realized what she told us was totally untrue, my husband and I quickly went back to ask for a refund . She refused to return it to us and wanted to forfeit half of the deposit . She even rolled her eyes when we told we weren't informed of this and it was just a mere 30 mins ago. We will never get a maid from them eventhough they promised a one yr free exchange . If the first point of contact was bad and totally unprofessional , what makes you think they will even entertain you once they gotten your money ?

I would like to inform you all about the poor service provided by Jack Focus Maid Agency - Katong Branch.

Within the span of 3 months, I've received poor and probably "dishonest" service at multiple instances.

a. We took a maid, which was already at the agency. The agency informed that "the previous employer went overseas and hence returned the maid". Later through the maid we came to know that this is not true.

b. The maid's attitude was not good, so we asked for a replacement. We selected a maid & were given 1 month timeline. After 1 month, when we enquired, the maid was already released to someone else. Miscommunication was given as the reason.

c. They asked to select another maid, who has a ready passport. Then the maid can come in 2-3 weeks. We did the same. Only after 2 weeks, they confirmed the arrival date. On arrival date, they said maid has arrived and we can come for collection. One day before collection date, they said the maid is still in Indonesia and they would let us know the arrival date next week.

The maid agency is run very unprofessionaly. Once they take your money, you either forgo your money or keep suffering. We thought "Jack Neo's" name would provide good service.. Alas, not true!!!

JACKFOCUS MAID AGENCY SINGAPORE ARE MONEY FACE, THEY MAL TREATED THEIR MAIDS APPLICANT S, THEY KEEP ASKING MONEY TO THEIR MAIDS OAVER CHARGED.YES I AGREE JACKFUCOS IS THE VERY VERY WORSE MAID AGENCY HERE IN SINGPORE.THEY DONT LOOK AFTER THEIR MAIDS APPLICANTS WELFERE...ALL THE CARE IS MONEY MONEY!NO WONDER THAT AGENCY IS GETTING DOWN!i have some relatives maids hired by that agency and they always panished the maids if they refuse to interview by employers.soon im gonna report them to the MOM because they heating their applicant according to my relatives and friends.