Be careful about taking your taxes to the Jackson Hewitt booths set up in the Wal-mart stores!! We had a preparer at one location that took our taxes and filed them on her own system. When we called Jackson Hewitt they had no record of our information on file. The person that filed our taxes left and stole our money as well. We now have the IRS investigating where our money went. Seems that they just hire anyone off the street to do your taxes and when there is a problem you are on your own!!!

So, I call in to get the status of my tax return for a prior year because of an over seas government contract that other tax offices could not help me with and I was disturbed to hear this comment after my question. "Ma'am so how much will the service cost me?" she said "about $200.00" I said "Why so much; any reason why?" she said "that's the way it is." I will never do business with Jackson and Hewitt. By the way I was not pissed off or anything but when I heard that comment from a so called professional that has been doing business of filing taxes for over 12 years. I think that is poor professional skills and just flat out lazy for not even providing a customer with the appropriate answer that will keep the business reputation. I will never go to Jackson and Hewitt again and will tell others about my story. This was my first time going to this tax service and will be my last. I called the IRS and they sent me the forms that I needed and it was very easy to file. Thanks IRS, they never told me that is just the way it is. I will never ever go to Jackson and Hewitt again. First time impressions are everlasting impressions.