Did not receive a "courtesy call" before 5pm the day before - as they told me when I purchased the sofa. I ended up calling them at 5pm and they said that the 5 hr window would be from 12-5pm. So I said ok, that reduces the original 12 hr expected window (8am-8pm) down to 6 hrs really. The next day I went on errands in the morning, only to find that they tried to deliver at 9:30am. I called the delivery guy - he said he couldn't come back. I called the Manhattan Jennifer Convertible branch that I purchased from - and they were not helpful, saying that I would have to reschedule. The next possible day being a week later (which was not possible for me) and the next one after that in 2 more weeks.

As a result - my sofa won't come before the July 4th holiday when I wanted to have people over. I'm on call as a physician on certain days so I specifically went out of my way to get it delivered, and it was not delivered. The true delivery date is now up in the air.

I should have done more research before purchasing from them - it's bad when you Google "Jennifer Convertibles" and find that the first few links already has 4 sites pointing to customer complaints.

About Jennifer Convertibles. I bought a sofa and loveseat for $1, 800 and was told to purchase extra insurance to protect the furniture for future damages; the insurance will cover blood, chocolate, juice, gum, oil, urine, coffee, water etc… the insurance cost me $300.00. also the manager informed that the insurance if for LIFE TIME. As long as I own my furniture, I’m covered; also the manager specific told me if the company runs out of the fabric, I will get a new sofa and love seat. It also stated that in the insurance. Okay! Everything was fine until I reported some chocolate stains. The technician came he removed the stain, but on the loveseat the stain was tough, he could not remove it so he ordered a new replacement fabric. Everything was fine until the company runs out of fabrics. They don’t carry the fabric that matches the sofa and loveseat. I called I reported a blood stain on the sofa and loveseat. The technician came and could not remove neither stains. So he gave me this attitude, “the stains have been here for so long” “they have been here for more than 7 days” I said no the stains have been on the couch for a week. He said no, “I can tell they have been here for a long time” I knew what he was getting into. He knew from the start the company doesn’t carry the fabric anymore he tries to pull this scam on me. so he left with an attitude saying I’ll let the company know what happened. So few days later I received a call from one of the representatives from Jennifer Convertibles, she said, hi, “we understand that the technician came to your place and was unable to remove the stains on your sofa and loveseat” she said, unfortunately the company doesn’t carry this fabric anymore, and the stains on your sofa were old, they are more than 7 days, the insurance policy covers stains reported in 7 days” she went on “ the insurance DOES NOT COVER BLOOD” I said who that idiot thinks she’s talking to. The insurance I purchased for $300.00 clearly stated that it covers BLOOD. She said sorry! I wish I can help you further she hung up. Well I took this to court. I file a complaint against Jennifer Convertibles. I sued them for $2000.00. this was NOT an easy lawsuit, but everything went well. Before the court date I received a phone call from the corporate manager named Wes. He said he understands that I’m suing the company. I said YES SIR, I’M SUING JENNIFER CONVERTIBLES. NOW WHAT? he said you don’t want to do that because the court is going to rule in my favor. I said “is that right” Wes said, “to prevent this from happening, I am offering you twenty dollars (20) for both sofa and loveseat. Lucky he was on the phone saying that. I would have slapped him in the mouth and knock his yellow teeth out his mouth. You guys should hear his voice on the phone. Well spoken, sweet clear voice, extremely knowledgeable, smart… I also recognize the voice a thief. I went to court, Wes was a no show. That’s a lost right there. The judge asked me for proof of insurance, and proof of purchase. she read the insurance policy carefully. she asked me for some pictures, I showed her couple of pictures of the stains. She read the insure covers for blood stain, she said you won the case go down stairs and collect your $2000.00. Jennifer Convertibles LOST the case I WON and got my money back from Jennifer Convertibles. You guys don’t be afraid to take them to court, make sure you keep all of your receipts, proof of insurance, make sure the kind of stains you have on your couch match the insurance policy, take pictures, keep your furniture cleaned, you will win… Jennifer convertible is a big SCAM