Jerome's Furniture Salesman sold us Guardsman Insurance (good for 5 years) when we purchased our sectional/recliner sofa set.
Within a few months the recliner mechanism busted. It totally just busted...so no recliner!!! Contacted Guardsman, it was so difficult to get the information to them and to have them get back to us was horrible. FINALLY...Guardsman had some guy come out, no business card, no phone or contact info. He fixed the couch, very unprofessional job! The pully for the recliner sticks out way to far. Unsightly too. The recliner on the other side broke, Guardsman refused to fix (all this is within the 5 years of the Insurance that we paid for) says we already had it fixed and they will only fix it once!!!! And when they did fix it it was with the same defective parts that broke in the first place. Called Jerome's Furniture...guess what...THEY DO NOT CARE!! Jerry and his people working for him DO NOT CARE! Really bad business. Really bad. March 16, 2012

Shame on Jerry of JEROME'S FURNITURE!! YOU DO NOT STAND BEHIND YOUR PRODUCT.