JetBlue forgot to mention one more thing in its marketing spiel that it gives you: difficulties, or better said, impossibilities, of ever seeing a cent back once you hand them your money!!

Jet Blue STOLE $400+ from me! First by NOT refunding /returning my money when I initially purchased tickets even though I was PENALIZED /CHARGED more money when I cancelled my travel. AND then by obligating me to use the Jet Blue Travel Banks to get it back. In essence, once my money was in JetBlue's hands, they were NOT giving it up.

Much to my regret, and most recently, JetBlue expired credits that, in my estimation, were NOT a year old. However, Jet blue used and hid behind their policies of when the FIRST credit was issued in order to take my money which from what it seems, was the intention from the start. Furthermore, the JetBlue Travel Bank does NOT alert the account holder that the credits are about to expire - why would they? JetBlue NEVER intended to return the money/credit.

Sadly I HAD been a very LOYAL customer. Flying JetBlue all the time...don't think so anymore.

The Customer Rep I spoke to (Jen) just basically told me: "Its JetBlue policy...I have never seen them return the credits".

JetBlue had opened 3 Travel Bank accounts when giving "credits" back even though only ONE credit card was ever used. This of course making it even more difficult to get money back from JetBlue since only one Travel Bank per ticket can be used when purchasing. You can't combine Travel Bank funds to purchase a ticket...nah, you can't get your money back!

Of course, as I write to "Share my Concern" I am hoping the someone at Jet Blue will redeem the Company Name and REFUND my due credits - as I was going to use them for travel! I have some hope still...its the last thing we lose.

I hope (again) the JetBlue is serious in their commitment to their customers, "YOU, i.e the customer, Above All".(*hopefully* the "All" includes money)

Stay Tuned...I will let you know if I ever hear back

Same thing just happened to me. Did you ever get anything back from FraudBlue? I could use your help if you did. [email protected]