On September 27, I returned a bracelet in the amount of 199.00
I called to make sure they had recieved the jewelry on October 6, 2010 it was on their warehouse, as of today I have not gotten my
refund .
Thank you for any help you may give me regarding this situation,
I already call them 3 times.

I really wish I could help you... I'm having a similar problem. I purchased a $1, 300 ring that I never received (and JTV charged me for it) that I'm still trying to get refunded or even credited. This originally happened 4 months ago, and I still haven't been able to speak with a supervisor, not even after writing them! I continue to have to speak to low-level, rude reps who tell me there's nothing they can do. They don't even care that they've lost a "platinum" customer. Outrageous.