I had been doing business with JTV snce 2007. At first, I believed everything they said on television and ate it all up. I spent several thousands on various items ranging from rings, necklaces, earrings, etc as well as gifts for friends and relatives. I even broke a CD once to buy their jewelry. They have sent me wrong items in the past which they were readily apologetic and immediately sent the correct items to me without me sending the wrong items back. Granted the wrong items were very inexpensive so I guess it wasn't worth the money for them to send me a prepaid label. Well, they have since then sent me another wrong item which this time they wanted it back before they could send me the correct item or issue a refund. I was very offended by the customer service rep insinuating that I was trying to pull a fast one, claiming that a lot of customers say that they have received wrong items in order to get "free replacements". On that note, I asked for her supervisor who was as rude as the rep and even hung up on me. Since then, I haven't been able to get any cooperation from anyone to help me or resolve the problem. I returned the wrong item the same day I received it and paid for the postage and delivery confirmation myself. I still have not gotten any response from them as to the status of my refund so I disputed the charge with my credit card company. I have vowed to never do business with JTV ever again. They are liars and cheaters!

This same thing happened to me with JTV! I'm still trying to get them to refund me for charging me for a $1, 300 diamond ring I'd ordered, but instead they sent me a $40 ring. Seeing how common this is, along with the rudeness of JTV's customer service department (I thought the reps I was dealing with had to be flukes!), I see that JTV is simply a lousy company that hires lousy people that treat their customers like trash.