Submit a Complaint

Jiffy Lube, Fridley, MN

United States,
Minnesota

Consumer complaints and reviews about Jiffy Lube, Fridley, MN

JanSwenson Send email
 
Feb 5, 2019

Failure of price reduction & service cost explaination

Went to the Fridley Jiffy Lube for an oil change. Before they started doing the work I showed them a coupon for $7off of an oil change and was told they would take that off the fill. After the work was done I was rung up and submitted payment without being shown the what each item cost was. My charge was rung up and I drove out to the parking lot and looked over the bill - there was no discount for the coupon, so I went back in and asked about. The person who rang me up said there was not way to give me the discount and he had no idea about the coupon since he had not talked to me initially. Don't your people talk to each other when doing a job? Why could they not cancel the charge and ring it back up? I know it is not a large discount, but it is only available for a specific amount of time and may not be available the next time we go in for an oil change Not impressed with this service. That shop needs some training in customer service. They should be going over the list of charges with the customer before ring up any charges. I will think long and hard before I go back to that shop. I also comment on my Face Book about this poor service.
Jan Swenson, 5601 Judy Ln, Brooklyn Center, MN 55430-2925.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username