I was emailed an offer for a book and DVD by Jillian Michaels. I ordered them, it was a good deal. It included a free four week membership to her online weight loss program. If you do not cancel this online program before the four weeks is up, they will charge your paypal or credit card $52.00. And even though I canceled the very day I was charged, they will keep one weeks worth of money. And if you complain, they will tell you that you should have bought the book somewhere else and have paid full price. Horrible customer service!!! Very rude reps who speak over you the entire time and very unprofessional and disrespectful. Not to mention hell bent on keeping your money. They will outright tell you it's your fault and you should have read the fine print. So basically "screw you". I had the displeasure of speaking to Katelyn. She's pretty much an ---hole.

Jillian Michaels has a very sneaky way to get people to join her online program. Her add says in big and bold letters that it is only $4 a week and you have one week free trial. What is not written in big bold letters is that she charges your credit card for $52 and there is no way to get out of it if you want to. "You have a non refundable agreement" . Customer service representatives are happy to inform you when you call to cancel that it is $4 a week billed quarterly. Jillian Michaels portrays herself as caring person who wants to help people live a better life by being fit and healthy. The way her website lures people is inconsistent with her image. She should really be more explicit and display all the charges clearly and in the same bold letters as the "Only $4 a week" add. I am so disappointed on her, she use to be my heros now she's just one more of those greedy entrepreneurs that are so abundant nowadays.