I went in to JoAnn's on the 17th. My sales flier did not list the items I selected for use with my coupon, nor were any signs on those items. (You can only use coupons on items that are not on sale.) At the register, I was told they were on sale. After the manager looked through my sales flier and verified they were not, she said they must be in another sales flier that I, as a preferred customer, didn't get. When asked why they weren't marked in the store, she said she would have to get to that. After a week and a half of waiting on customer service to contact me, I called them. They could only give me one coupon for an online purchase, meaning I would have to pay shipping, and wouldn't get the use of the other coupons I was told I could use. This is bait and switch. I live far from the store, but am making the trip back up there to return all the items. I'll never shop there again. I can always go to Hobby Lobby, Michaels, or Walmart since they are in the same town.

I understand your complaint completely. As an employee of Joann's I can tell exactly what happened. Each week there are a set of unadvertised sales. There are select items in the store that are on sale that are not listed in the flier. Also, for each week corporate sends the stores a stack of sale signs to be placed. The unadvertised sales are not usually included in the stack of signs. It sounds like someone in that store was not during their job though. One of the ladies at my store comes in every Sunday morning to check sales signs in each department. She makes sure all the signs are up and where they should be. She also gives us the unadvertised list for our departments to make sure that all the signs are made a placed correctly.